On the latest episode of The Retail Tea Break I’m joined by a retailer who is on a mission to bring joy to customers and the community. Anne Barber is founder of Butterslip in Kilkenny. She has won numerous awards and accolades, as well as loyal customers over the last 20 years. The store is remarkable for its colourful displays, inside and out and for the joy with which it embraces its customers - a theme that runs through both its physical and online presence. 

Anne is passionate about independent retail and its place in the community and in creating vibrant town centres. The message is simple; bringing joy to your customers is the best and possibly only way for small retailers to thrive. This is a gorgeous episode to listen to ahead of Black Friday- support local and if you can, help Anne turn it into an Amber Friday! Grab your cup of tea, sit back and listen in…

Topics:

• Positivity in retail
• Creating an easy and uplifting customer journey. 
• Nurturing the lifetime value of the customers
• Engaging shoppers senses
• Thriving as an independent retail owner
• Happy Staff = Happy Customers
• It’s not Black Friday, it’s Amber Friday
• What’s next and celebrating 20 years in business next year

 For more information visit: https://butterslip.com/

Transcription and show notes available at: https://theretailadvisor.ie/