In this episode of The Retail Tea Break podcast, I speak to a retailer who is passionate about her team, her customers and their experiences instore and online. Sandra Devenney is the General Manager of McElhinneys in Donegal. With the tag line ‘Being independent never goes out of style’, this is a brand who are proud of their identity. No longer just a destination store for customers, McElhinneys has become a destination for retail workers who want to relocate.

This episode explores Sandra’s belief in her team, her expectation that they work hard and her inspiration, company founder John McElhinney. With her vast industry experience and her huge plans for the future, she is an incredible leader and retailer. Grab your cup of tea, sit back and listen in!

Topics:

• Taking over as GM of McElhinneys during Lockdown.
• Investing in the team, staff development and succession.
• The secret to McElhinneys retention rate being so good.
• Sandra’s 5@5!
• Charity and community work with the ‘See Me’ campaign.