In the latest episode of The Retail Tea Break podcast, I speak to an incredibly experienced retailer. Conrad Digan is the CEO of Shaws Department Stores. Having worked in various DT2 store roles for Marks and Spencer in London and then Dublin, he went on to become the Head of Selling for M&S on the Island of Ireland. Then after almost 25 years, he left M&S to take on the Director of Retail Ops and Customer Service at Primark. 

In late 2021 he became the first non-family CEO at Shaws, a business that is reaching its 160-year milestone this year. Conrad describes how the omni channel business has a passionate service ethos and a ‘surprising’ range of international brands.  

This is such a special episode, as the CEO describes his excitement about the new store opening in Athlone. Packed with insights and stories, it’s one not to miss! So grab your cup of tea, sit back and listen in…

Topics:

• The new store, Golden Island Shopping Centre in Athlone.
• The importance of the physical store
• Late adopters to online
• Personal customer service
• Driving the sustainability agenda
• Revisiting brand values
• The Golden Quarter!

For more information visit: https://shaws.ie/

Transcription and show notes available at: https://theretailadvisor.ie/