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Growing the Family Business by Prioritizing Customer Service and Culture with David Oliver
Adaptability is the first thing people think necessary to run a successful third-generation family business. Undoubtedly, the firm's capacity to absorb and adjust procedures and techniques to the fast-paced advance of technology is detrimental, but it's not all of it.
In this episode, David Oliver joins us to reveal how making culture a priority served the family business hundreds of times more than any tech improvement.
David is the President of Oliver Fire Protection & Security, the largest commercial fire protection provider in the metropolitan Philadelphia area. The business started in 1957 and experienced consistent growth thanks to a deeply rooted policy of delivering quality service and creating excellent customer experiences.
Throughout our conversation, we delve into David's journey in the industry, his experiences at Dartmouth College, where he got his engineering degree, and his decision to go to night school to get an MBA in business while working full-time at Oliver FP&S.
We also talk about the company's values and culture, their outstanding results by making culture a priority, and David's approach to change and to expand the family business.
Some Questions I Ask:
- When you were a kid, did you always know you wanted to get into construction or engineering? (2:37)
- Could you talk about the importance of culture in your business? (13:14)
- Could you share your thoughts on the advantages of working in the trades? (20:39)
In This Episode, You Will Learn:
- About David's first steps in Oliver FP&S (5:02)
- David talks about the process of becoming the president of Oliver FP&S (6:47)
- David explains how prioritizing culture served the company throughout the years (14:26)
- David describes the company's approach to change (16:08)
- David shares tips and advice for young people on how to join the trades (28:10)
Resources:
- Oliver Fire Protection & Security website
Connect with David:
- Email: [email protected]
Let's Connect!
- MPC Builders - Website
- MPC Builders - Facebook
Hosted on Acast. See acast.com/privacy for more information.
View all episodes
By Nicholas Ofak
5
3131 ratings
Adaptability is the first thing people think necessary to run a successful third-generation family business. Undoubtedly, the firm's capacity to absorb and adjust procedures and techniques to the fast-paced advance of technology is detrimental, but it's not all of it.
In this episode, David Oliver joins us to reveal how making culture a priority served the family business hundreds of times more than any tech improvement.
David is the President of Oliver Fire Protection & Security, the largest commercial fire protection provider in the metropolitan Philadelphia area. The business started in 1957 and experienced consistent growth thanks to a deeply rooted policy of delivering quality service and creating excellent customer experiences.
Throughout our conversation, we delve into David's journey in the industry, his experiences at Dartmouth College, where he got his engineering degree, and his decision to go to night school to get an MBA in business while working full-time at Oliver FP&S.
We also talk about the company's values and culture, their outstanding results by making culture a priority, and David's approach to change and to expand the family business.
Some Questions I Ask:
- When you were a kid, did you always know you wanted to get into construction or engineering? (2:37)
- Could you talk about the importance of culture in your business? (13:14)
- Could you share your thoughts on the advantages of working in the trades? (20:39)
In This Episode, You Will Learn:
- About David's first steps in Oliver FP&S (5:02)
- David talks about the process of becoming the president of Oliver FP&S (6:47)
- David explains how prioritizing culture served the company throughout the years (14:26)
- David describes the company's approach to change (16:08)
- David shares tips and advice for young people on how to join the trades (28:10)
Resources:
- Oliver Fire Protection & Security website
Connect with David:
- Email: [email protected]
Let's Connect!
- MPC Builders - Website
- MPC Builders - Facebook
Hosted on Acast. See acast.com/privacy for more information.