This week Chris meets Gaurav Malik,Vice President - International Expansion, UrbanPiper.

"Urban Piper helps you manage your food delivery channels on one dashboard, no more juggling multiple tablets. With UrbanPiper's integrations you can manage orders from Deliveroo, Just Eat, UberEats, Flipdish & others straight from your ePOS or our delivery manager dashboard."

During the chat we discuss:

• How delivery is still a relatively new revenue stream to many and how to make that business profitable whilst still maintaining quality.
• Gaurav's advice to brands looking to either start their delivery journey or grow it, extending you reach and increasing your turnover
• How to overcome operational barriers such as managing menus, human error, managing stock & most of all, maintaining quality & control of the customer journey.
• How data can teach us a lot in terms of customer behaviour through their delivery channels & how to ensure that the data you display is actionable & useful to the restauranteurs.
• How Ghost kitchens and dark kitchens have shot up during the pandemic and how he still sees growth in this market

And much more.....

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