Ascend grew from zero to $25M ARR with no growth team. No growth marketer, no ads manager, no paid engine. Word of mouth, referrals, and a small set of partnerships. Then Omar Ismail joined as COO and built the entire go-to-market stack himself, orchestrated end to end in Claude Code. The target now: $100M ARR without meaningfully scaling headcount.
Omar calls the second half of his job CRO 2.0: one person owning strategy and the machine that executes it. He argues the real trust problem with AI is not hallucination but software bugs in the systems it builds, which is why his next hire is a go-to-market engineer, not a marketer. And when everyone has the same tools, differentiation moves back to taste, judgment, and the things AI can't do at scale: physical mail, conferences, human relationships.
Chapters
00:00 — Intro
00:35 — Banking, VC, and a music-tech exit before Ascend
03:08 — Zero to $25M ARR on word of mouth, now going AI native
03:46 — No growth team: one COO owns the whole go-to-market
07:18 — Claude Code as the orchestration layer
08:48 — The trust problem is bugs, not hallucinations
10:24 — The next hire: a go-to-market engineer
11:22 — HubSpot backbone, natural-language dashboards on top
13:15 — Where humans stay: taste, judgment, 14 usable hooks out of 20
15:24 — When everyone runs AI outbound, mailers and conferences win
19:08 — $25M to $100M without adding people
20:44 — The KPI that never changes: retention
Guest
Omar Ismail, COO at Ascend.
LinkedIn: https://www.linkedin.com/in/omarismailb/
Ascend: https://www.joinascend.com/
https://omarismail.com/projects/growth-engine
About the show
Growth After Headcount is a podcast and a book about how companies scale with AI
instead of people. New episodes weekly. The book lands in 2027.
More at https://www.growthafterheadcount.com/
About the host
Haris Odobasic is Managing Partner at Revenue Wizards (https://revenuewizards.com/),
a GTM and RevOps consultancy, and the author of The RevOps Pendulum
(https://geni.us/revops-pendulum). He writes and speaks about how AI is changing the
way companies are built and scaled.
LinkedIn: https://www.linkedin.com/in/harisodobasic/
X: https://x.com/OdobasicHaris