In The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy (Springer International Publishing; January 2021), Rust and Huang shed light on the reality of multiple AI intelligences and the stages of AIโs ongoing development. Backed by rigorous research, the authors share strategies to help business leaders, educators, and todayโs workers prepare for careers, organizations, and a world in which AI and HI will collaborate closelyโwith AI doing more of the โbrainโ work and humans handling the โheartโ work, including social interaction, emotion recognition, nuanced communication, and genuine care for customers.
Grounded in documented facts and real-world examples, not science fiction, The Feeling Economy offers a guide to the emerging future of โfeeling jobsโ and โrelationalizationโ (personalization plus relationship).
You'll Learn:
How collaborating with thinking AI inevitably changes the nature of human jobs and what business leaders can do to keep up, starting with upgrading existing jobsโincluding financial analyst, immigration officer, bank teller, and physicianโto emphasize people skills.
Why women have a natural advantage in the Feeling Economyโand how to support womenโs rise to the top and encourage every woman to leverage her โsoftโ skills and people-oriented strengths without reinforcing gender stereotypes or discrimination.
How thinking AI is changing consumersโfrom their product expectations to their everyday lifeโand how to tailor sales, marketing, and service to meet the needs of emotionally-driven buyers.
How the coronavirus pandemic is likely to lead to an increased use of AI by everyoneโfor health, business, and personal reasonsโwhile simultaneously reinforcing the need for all humans to be even more empathetic with each other.
Learn more about Roland Rust at https://www.linkedin.com/in/roland-rust-5434b223/
Learn more about The Feeling Economy on Amazon.
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