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Growth Igniters® Radio
Growth Igniters® Radio episodes
- PeopleShock − The Path to Profits When Customers Rule
What is the ultimate competitive advantage in the digital age? Find out by listening on-the-go to Episode 64, as we speak with Tema Frank, Chief Instigator at Frank Reactions. She is a customer experience, digital marketing, and usability testing pioneer who put up her first website in 1995, and founded the world’s first omni-channel customer service testing firm, Web […]
The post PeopleShock − The Path to Profits When Customers Rule appeared first on Growth Igniters® Radio.
30 min - PeopleShock − The Path to Profits When Customers Rule [Episode 64]What is the ultimate competitive advantage in the digital age?Find out by listening on-the-go to Episode 64, as we speak with Tema Frank, Chief Instigator at Frank Reactions. She is a customer experience, digital marketing, and usability testing pioneer who put up her first website in 1995, and founded the world’s first omni-channel customer service testing firm, Web Mystery Shoppers, in 2001.Tema is also a best selling author. Her second book, People Shock, The Path to Profits When Customers Rule will be published in May, 2016.You’ll find out about:* How the “Amazon Effect”is causing customer expectations to rise* Less obvious changes to look for that can signal customer dissatisfaction* Three ideas for creating a strong competitive foundation in the digital age* PC download: Right Click, then select “Save file as”* Mac download: Control-Click, then select “Save link as”About Tema FrankTema Frank is Chief Instigator at Frank Reactions. She is a customer experience, digital marketing, and usability testing pioneer who put up her first website in 1995, and founded the world’s first omni-channel customer service testing firm, Web Mystery Shoppers, in 2001. Tema is also a best selling author and will be releasing her second book, People Shock, The Path to Profits When Customers Rule, in May of 2016.Tema’s clients have included Bank of America, several government departments, Progressive Insurance, Cruise Ship Centres, ING Direct, the Royal Bank of Canada, and other financial, travel, retail & non-profit organizations. She also shares her knowledge at universities in Canada and France and through her own weekly podcast, Frank Reactions Read more about Tema FrankResources Mentioned in This Episode:* Read more about Tema’s new book, PeopleShock* Listen to the Frank Reactions Podcast* Watch our 84-second video about How to Review Growth Igniters Radio on iTunesOpen a Conversation With UsContact us with your questions and suggestions for Growth Igniters Radio.Episode 64 TranscriptFor your convenience, we’ve transcribed this conversation, with minor edits for written clarity. Read the transcript.© 2016 All rights reserved. Growth Igniters and Growth Igniters Radio are service marks of Business Advancement Incorporated. Opinions expressed by our guests are theirs alone, and do not necessarily reflect those of Business Advancement Inc.30 min
- 30 min
- Three Trends in Happiness at Work in 2016
What creates workplace happiness for millennials − and other demographic groups? Find out by listening on-the-go to Episode 63. Scott and I share insights about happiness at work and the go big or go home decisions top leaders are making in order to attract and retain the talent they need to accelerate momentum for growth. Building on our […]
The post Three Trends in Happiness at Work in 2016 appeared first on Growth Igniters® Radio.
31 min - Three Trends in Happiness at Work in 2016 [Episode 63]What creates workplace happiness for millennials − and other demographic groups?Find out by listening on-the-go to Episode 63. Scott and I share insights about happiness at work and the go big or go home decisions top leaders are making in order to attract and retain the talent they need to accelerate momentum for growth.Building on our observations, we’ve included excerpts from our March 2015 conversation with Gayle Lantz, Founder of WorkMatters, Inc. and author of the book Take the Bull By the Horns, and co-author of the Amazon best-seller, Happiness Recipe (see bio below).Gain insights on:* What even the most conservative companies are doing differently this year* Navigating the paradox of happiness* Three immediate steps to increase happiness at work – and in life* PC download: Right Click, then select “Save file as”* Mac download: Control-Click, then select “Save link as”About Gayle LantzGayle Lantz, Founder of WorkMatters Inc., is a leadership expert who helps executives, teams, and organizations improve performance. She is author of the book Take The Bull By The Horns, and co-author of a new best-selling book on Amazon, Happiness Recipe. She has been featured in a variety of major media and business publications including Harvard Management Update, BusinessWeek, Wall Street Journal Online, & FastCompany.com. Read Gayle’s Full BioResources Mentioned in This Episode:* Read Wall Street Journal article, Millennial Employees Confound Big Banks* Free App: My Daily Coach by Gayle Lantz* Gayle wrote a chapter for the book, Happiness Recipe* Request our complimentary Harper Report: How To Take Control of the “Elephant in the Room”Open a Conversation With UsContact us with your questions and suggestions for Growth Igniters Radio.Episode 63 TranscriptFor your convenience, we’ve transcribed this conversation, with minor edits for written clarity. Read the transcript.© 2015. Growth Igniters and Growth Igniters Radio are service marks of Business Advancement Inc. All rights reserved.31 min
- 31 min
- The Art of Authenticity
How does connecting with “your best self” make you a better leader? Find out by listening on-the-go to Episode 62. We speak with Dr. Karissa Thacker, author of the newly published book The Art of Authenticity. She is also founder and president of Strategic Performance Solutions Inc., a management training and consulting firm dedicated to elevating […]
The post The Art of Authenticity appeared first on Growth Igniters® Radio.
32 min - The Art of Authenticity [Episode 62]How does connecting with “your best self” make you a better leader?Find out by listening on-the-go to Episode 62. We speak with Dr. Karissa Thacker, author of the newly published book The Art of Authenticity. She is also founder and president of Strategic Performance Solutions Inc., a management training and consulting firm dedicated to elevating people to reach their highest potential and career satisfaction.She is often quoted in The New York Times, The Wall Street Journal, Fast Company, Forbes, MSNBC, and many other major outlets. Her articles have appeared in the Harvard Business Review, Business News Daily, and elsewhere (see bio below).You’ll find out about:* A new vision of authenticity, and how you can be yourself and be successful at the same time* Why authenticity beats charisma, and how to tell the difference* Three pieces of actionable advice for connecting with your authentic self to become an even stronger leader* PC download: Right Click, then select “Save file as”* Mac download: Control-Click, then select “Save link as”About Karissa ThackerDr. Karissa Thacker is founder and president of Strategic Performance Solutions Inc., a management training and consulting firm dedicated to elevating people to reach their highest potential and career satisfaction. She is also the author of The Art of Authenticity, a guidebook on how to transform your career by tapping into your authentic self.Karissa earned her doctorate in psychology from Spalding University and later served as a researcher with General Mills in the strategic growth arena. She is often quoted in The New York Times, The Wall Street Journal, Fast Company, Forbes, MSNBC, and many other major outlets, and is a sought-after authority on the subject of authentic leadership. Her articles have appeared in the Harvard Business Review, Business News Daily, and elsewhere.Read More about Dr. Karissa ThackerResources for This Episode* Find out more about Karissa Thacker’s book, The Art of Authenticity* Take the Self Monitoring Scale Assessment as discussed in our conversation* Request our complimentary Harper Report: How To Take Control of the “Elephant in the Room”Open a Conversation With UsContact us with your questions and suggestions for Growth Igniters Radio.Read the Episode 62 TranscriptFor your convenience, we’ve transcribed this conversation, with minor edits for written clarity. Read the transcript.© 2016. Growth Igniters and Growth Igniters Radio are service marks of Business Advancement Incorporated.32 min
- 32 min
- The Keys to Building More Powerful Collaboration
What’s more powerful than collaboration for creating dynamic outcomes? Find out by listening on-the-go to Episode 61. We speak with returning guest Judith E. Glaser, CEO of Benchmark Communications, Inc., Chairman and Co-Founder of the CreatingWe® Institute, and the world’s leading authority on Conversational Intelligence®. Judith is the award winning author of the best selling books CreatingWE® and […]
The post The Keys to Building More Powerful Collaboration appeared first on Growth Igniters® Radio.
32 min
About Growth Igniters® Radio
From the publisher's feed
Growth Igniters® Radio is the award-winning executive leadership podcast for CEOs, C-suite teams, and board directors who are reimagining leadership for transformational growth. Since 2015, hosts Pam…
Harper and Scott Harper have explored the ideas, leadership choices, and human dynamics that shape the future of business. Over hundreds of episodes, they have shared their original perspectives and engaged in conversations with innovative CEOs, bestselling authors, and influential thinkers. Growth Igniters® Radio received the 2026 Thinkers360 Podcast of the Year Award. It has also been recognized by the PopCon Podcast Awards and ranks in the top 5% of podcasts worldwide according to Listen Notes. New episodes are released weekly. Full-length video editions are also available on YouTube.