Allison Pickens' Podcast

Growth Mindset, Growth Efficiency, and Growth in Customer Success


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Often I’m interviewing other company builders that I admire, but it’s always energizing to be interviewed as well. I participated in a fireside chat with Carolyn Fikke at Golden Seeds, an early-stage investment firm focused on women-led businesses. I’m re-publishing our conversation here. We covered a range of topics, including:

* How does AI affect CS?

* What are the 7 fundamental attributes of companies with high growth efficiency (and talent efficiency)?

* What are the 4 dimensions on which we can coach our teams (and grow ourselves)?

This was a fun conversation! You can listen to the audio version or else read the lightly edited transcript below.

Subscribe (for free!) to listen to other fun conversations about scaling AI and SaaS companies.



This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit allisonpickens.substack.com
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Allison Pickens' PodcastBy Allison Pickens