What role do empathy and “service from the heart” play in effective security missions? These approaches enable Alex Jadrich, manager of public safety, security, and emergency management at the Denver Zoo, to connect more successfully with his team, his customers, and his guests and drive a more positive interaction with the organization. In this episode of the GSX Daily podcast, Jadrich and host Chuck Harold discuss management approaches, de-escalation, and influence.

Want to learn more? Join Jadrich at GSX 2022 for his session, Why Security Organizational Administrators Need to Lead with Service from the Heart, on Wednesday, 14 September: https://gsx22.mapyourshow.com/8_0/sessions/session-details.cfm?scheduleid=55