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Guarantee the Integrity of Your Service with Steven Schmidt Part 2
This episode of the In The Club Podcast by Club Colors is the last part of our interview with Steven Schmidt, Founder and CEO of TIDAL, along with Club Colors' own Co-CEO Jeff Baumet. Steve and Jeff talk about CEO concerns, from the guarantees they give on service level to Steve's mindset shift moving from CEO to CRO. But as the only thing you can really guarantee is your integrity and hold yourself up to it, Steve emphasizes that this is the number one principle that drives his company forward.
HIGHLIGHTS
- SLAs and guaranteeing your level of service
- Steve shifts from CEO to CRO, pros and cons of co-CEOs
- Internal competition at the expense of other team members
- Working with TIDAL for data and integrity
QUOTES
Steven: "Coming out of a CEO role, not on a CRO role, there is some grief associated with that. I will not lie. There's a little bit of grief and fear that you failed. That you couldn't do it. That you could've built this thing that was consistency, a million dollar in your pocket lifestyle business. But that's not the regret I had. The regret I have, because I'm hard on myself, is that I didn't do a better job the first time."
Steven: "Attrition's the most costly thing in business besides discounting, which salespeople love to do. So you know what gets really expensive? Attriting salespeople who already discount."
Jeff: "Peers in an organization who become competitive with each other, where you're competitive at the expense of the organization, at the expense of the team member, at the expense of anyone, I think that's really where it breaks down is that I have to win. I have to win over this person instead of we have to come to a good resolution."
Connect with Steven by clicking the links below:
- LinkedIn: https://www.linkedin.com/in/stevenwschmidt/
- Website: https://www.risewithtidal.com/
Connect with Jeff by checking out:
- LinkedIn: https://www.linkedin.com/in/%E2%9A%A1jeff-baumet%E2%9A%A1-5148013/
Jeff recommends:
Scaling Up: How a Few Companies Make It...and Why the Rest Don't Amazon link:
https://www.amazon.com/Scaling-Up-Companies-Rockefeller-Habits/dp/0986019526
In the Club by Club Colors is sponsored by our proud partner:
Maple Ridge Farms | mapleridge.com
Any use or republishing of this content without Club Colors express written consent is prohibited.
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By Club Colors
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This episode of the In The Club Podcast by Club Colors is the last part of our interview with Steven Schmidt, Founder and CEO of TIDAL, along with Club Colors' own Co-CEO Jeff Baumet. Steve and Jeff talk about CEO concerns, from the guarantees they give on service level to Steve's mindset shift moving from CEO to CRO. But as the only thing you can really guarantee is your integrity and hold yourself up to it, Steve emphasizes that this is the number one principle that drives his company forward.
HIGHLIGHTS
- SLAs and guaranteeing your level of service
- Steve shifts from CEO to CRO, pros and cons of co-CEOs
- Internal competition at the expense of other team members
- Working with TIDAL for data and integrity
QUOTES
Steven: "Coming out of a CEO role, not on a CRO role, there is some grief associated with that. I will not lie. There's a little bit of grief and fear that you failed. That you couldn't do it. That you could've built this thing that was consistency, a million dollar in your pocket lifestyle business. But that's not the regret I had. The regret I have, because I'm hard on myself, is that I didn't do a better job the first time."
Steven: "Attrition's the most costly thing in business besides discounting, which salespeople love to do. So you know what gets really expensive? Attriting salespeople who already discount."
Jeff: "Peers in an organization who become competitive with each other, where you're competitive at the expense of the organization, at the expense of the team member, at the expense of anyone, I think that's really where it breaks down is that I have to win. I have to win over this person instead of we have to come to a good resolution."
Connect with Steven by clicking the links below:
- LinkedIn: https://www.linkedin.com/in/stevenwschmidt/
- Website: https://www.risewithtidal.com/
Connect with Jeff by checking out:
- LinkedIn: https://www.linkedin.com/in/%E2%9A%A1jeff-baumet%E2%9A%A1-5148013/
Jeff recommends:
Scaling Up: How a Few Companies Make It...and Why the Rest Don't Amazon link:
https://www.amazon.com/Scaling-Up-Companies-Rockefeller-Habits/dp/0986019526
In the Club by Club Colors is sponsored by our proud partner:
Maple Ridge Farms | mapleridge.com
Any use or republishing of this content without Club Colors express written consent is prohibited.