In this episode of the Tyler Tech Podcast, Rita Reynolds, CIO at the National Association of Counties (NACo), returns to share forward-looking insights on the evolving technology landscape in county government.

Recorded live at the Tyler Connect conference in San Antonio, this conversation explores NACo’s 2025 technology priorities — from the rising significance of AI and IT modernization to the continued dominance of cybersecurity and the growing need to support smaller, rural counties.

Rita walks us through the development and impact of the AI County Compass, a resource guiding local governments on how to responsibly integrate generative AI into their operations. She also details new hands-on programs like the CIO Reserves pilot, helping counties without dedicated IT leadership, and a national challenge aimed at modernizing legacy systems.

Throughout the episode, Rita shares practical strategies for workforce development, cross-county collaboration, and making technology investments that strengthen infrastructure while keeping residents at the center.

Tune in to hear how counties are turning emerging tech into actionable outcomes — and why partnership, planning, and policy are key to sustainable digital transformation.

This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.

• Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

• Download: NACo 2025 Technology Priorities
• Download: NACo AI County Compass Toolkit
• Download: How Priority Based Budgeting Saved Money in a Florida County
• Subscribe: NACo County Tech Xchange
• Podcast: Tech Transformation in Counties
• Blog: Using Cloud-Based Solutions to Improve Access in Counties

Listen to other episodes of the podcast.

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