Tyler Tech Podcast from Tyler Technologies

In this episode of the Tyler Tech Podcast, JD Limberger, permitting director for New Hanover County, North Carolina, shares how the county transformed its permitting operation by rethinking the resident experience. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation explores how a fresh perspective on longstanding processes helped uncover opportunities to simplify workflows, improve communication, and create a more responsive experience for residents, contractors, builders, and developers.

The discussion examines how New Hanover County leveraged automation, proactive communication, and continuous process improvement to significantly reduce permit turnaround times, cut call volume nearly in half, and improve operational efficiency across development services. JD explains how automated notifications, embedded instructional videos, and streamlined workflows helped increase transparency, reduce frustration, and free staff to focus on higher-value work.

The episode also highlights the organizational and cultural changes that supported the county’s modernization efforts. JD discusses the importance of empowering staff, listening to customer feedback, and aligning technology with clear service goals. Throughout the conversation, he emphasizes that meaningful transformation begins with understanding the resident experience and being willing to challenge assumptions, simplify processes, and continuously improve how services are delivered.

This episode also highlights emerging strategies for building efficiency in the public sector, with insights into how agencies are using technology and process improvements to do more with existing resources.

·      Download: How Governments Build Efficiency at Scale

And learn more about the topics discussed in this episode with these resources:

·      Download: AI for Impact: Proven Results for Government

·      Download: AI Adoption in Permitting & Licensing: A Practical Guide

·      Download: E-Book: AI Built for Local Government

·      Download: Building a Resilient Government

·      Download: Improving Transparency With Enterprise Software

·      Download: How to Create a Unified Digital Payment Experience

·      Download: Modern Governments Live in the Cloud

·      Read: Permitting Software for Government: 8 Features You Need!

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In this episode of the Tyler Tech Podcast, Chris Merdon, president of Tyler’s Appraisal & Tax Division, joins Tyler appraisal experts Mike McFarlane and John Valente for a conversation about leadership, innovation, and the future of property appraisal. Drawing on more than 30 years of public sector experience, Chris shares his perspective on client-focused leadership, emerging technologies, and the evolving needs of government agencies. 

The discussion explores how artificial intelligence, cloud technology, and data-driven processes are reshaping appraisal and tax administration. Chris, Mike, and John examine the opportunities and challenges that come with modernization, including workforce transitions, technology adoption, and the importance of helping agencies navigate change at a pace that aligns with their goals and priorities.

The episode also looks ahead to the future of the appraisal industry, from automation and advanced analytics to more integrated platforms and service delivery models. Throughout the conversation, Chris emphasizes the importance of collaboration, education, and long-term planning as governments work to modernize operations while continuing to deliver trusted services to the residents they serve.

This episode also highlights emerging strategies for building efficiency in the public sector, with insights into how agencies are using technology and process improvements to do more with existing resources.

·      Download: How Governments Build Efficiency at Scale

And learn more about the topics discussed in this episode with these resources:

·      Download: AI for Impact: Proven Results for Government

·      Download: AI Modeling & Statistics Overview

·      Download: State CIO 2026 Priorities Playbook

·      Download: Modern Governments Live in the Cloud

·      Read: Thriving Amid Constraints: Strategies for Assessment Offices 

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In this Tyler Tech Podcast episode, recorded live at Tyler Connect 2026 in Las Vegas, Kristie Landon, programs manager for trial court operations at the Vermont Judiciary, discusses how improved access to data is transforming court operations. Kristie shares how her team moved from a highly manual reporting process that required hours of spreadsheet consolidation each month to an analytics-driven approach that delivers the same insights in minutes. The conversation explores how modern reporting tools have helped the Vermont Judiciary improve efficiency, increase visibility into operational performance, and free up time to focus on deeper analysis and continuous improvement.

The discussion highlights how timely, accessible data can drive better decision-making across an organization. Kristie explains how analytics have helped identify training opportunities, optimize cross-training strategies, improve queue management, and provide more accurate information to both leadership and court users. By shifting from gathering data to actively using it, her team has been able to uncover trends, respond more effectively to stakeholder requests, and make better-informed decisions about workload distribution and resource allocation.

The episode also features the debut of the Tyler Tech Podcast’s new “Day in the Life” segment, where Phillip Pilkenton explores how Tyler Drive supports school bus drivers throughout their day, from pre-trip inspections and route navigation to student tracking and parent communication. While transportation and court operations serve different functions, both stories illustrate a common theme: when organizations give employees access to timely, actionable information, they can work more efficiently, respond more confidently, and create a stronger foundation for better service delivery.

And learn more about the topics discussed in this episode with these resources:

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In this episode of the Tyler Tech Podcast, John Smail, U.S. federal security and compliance lead at Amazon Web Services (AWS), and Clay Thomas, vice president of cloud strategy at Tyler Technologies, explore the differences between FedRAMP and GovRAMP and why the distinction matters for government organizations evaluating cloud solutions. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation breaks down the purpose of each framework, who they serve, and how they relate to broader cloud security and compliance efforts.

John and Clay discuss common misconceptions surrounding cloud compliance, including why FedRAMP and GovRAMP are often treated as interchangeable despite serving different levels of government and addressing different requirements. They also examine the relationship between compliance and cybersecurity, highlighting why compliance frameworks should be viewed as tools for providing assurance rather than direct measures of security.

The episode concludes with practical guidance for government IT, security, and procurement leaders. From evaluating risk and data sensitivity to balancing compliance requirements with cost, innovation, and operational goals, John and Clay emphasize the importance of aligning cloud decisions with an organization’s specific needs rather than defaulting to the most stringent compliance standard.

This episode also highlights an upcoming webinar on cloud strategy in government, featuring research-backed insights and real-world public sector experiences.

This episode also highlights emerging strategies for building efficiency in the public sector, with insights into how agencies are using technology and process improvements to do more with existing resources.

And learn more about the topics discussed in this episode with these resources:

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Let us know what you think about the Tyler Tech Podcast in this survey!

In this Tyler Tech Podcast episode, Morgan Jines, vice president of payments at Tyler Technologies, and Thomas Yarbrough, manager of payment operations, discuss how public sector organizations are modernizing payment experiences to better serve residents while improving operational efficiency. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation explores the evolving landscape of digital payments, and the practical steps agencies can take to increase adoption.

Morgan and Thomas discuss common barriers to digital payment adoption, including resident awareness, longstanding habits, and varying levels of comfort with technology. They share strategies for reaching residents through multiple touchpoints, promoting self-service options such as autopay and e-billing, and creating payment experiences that are simple, secure, and convenient.

The episode also examines the operational benefits of payment modernization, including reduced manual processing, streamlined reconciliation, lower service shutoff rates, and more predictable revenue collection. The discussion highlights the value of unified payment platforms that provide a consistent experience across departments while strengthening security and simplifying account management.

Looking ahead, Morgan and Thomas explore emerging payment trends, evolving compliance requirements, and growing demand for digital wallet and mobile payment options. Throughout the conversation, they emphasize that successful payment modernization is not just about technology — it’s about improving the experience for both residents and agency staff through greater accessibility, flexibility, and efficiency.

This episode also highlights City Hall Selfie Day, an annual initiative celebrating public service and civic pride. The campaign encourages local governments and community members to showcase the places and people behind public service, helping build awareness, engagement, and appreciation for the work happening across cities, counties, and agencies.

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In this Tyler Tech Podcast episode, recorded live at Tyler Connect 2026 in Las Vegas, Chris Fabian (Tyler Technologies), Nick Mastronardi (Polco), and Liz Stewart (Envisio) explore how local governments are rethinking budgeting in a time of fiscal pressure, rising expectations, and rapid technological change. Drawing on insights from workshops and readiness assessments conducted with public sector organizations, the conversation highlights how leaders are moving beyond traditional budgeting processes toward more outcomes-driven, data-informed decision making.

At the center of this shift is a broader industry focus on rethinking budgeting, shaped in part through ongoing collaboration with the Government Finance Officers Association (GFOA). Working together, these organizations have contributed to frameworks and tools that help governments better align resources with community priorities, incorporate data and resident input, and improve transparency. One example is the jointly developed readiness assessment, which enables organizations to benchmark their current budgeting practices, identify strengths and gaps, and establish a clearer path forward.

From practical frameworks like priority-based budgeting to emerging AI-enabled tools, the episode highlights how governments can reduce complexity, accelerate analysis, and spend more time focusing on strategic decisions rather than manual processes. The guests also emphasize the importance of starting with structure — using assessments to establish a baseline, build cross-departmental alignment, and prioritize where to take action first.

This episode also highlights City Hall Selfie Day, an annual initiative celebrating public service and civic pride. The campaign encourages local governments and community members to showcase the places and people behind public service, helping build awareness, engagement, and appreciation for the work happening across cities, counties, and agencies.

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Let us know what you think about the Tyler Tech Podcast in this survey!

In this Tyler Tech Podcast episode, John Matelski, CIO at the National Association of Counties (NACo), shares a national perspective on how counties are navigating increasing complexity while becoming more strategic in their approach to technology. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights how counties of all sizes are shifting from isolated, reactive efforts to more coordinated, enterprise-wide initiatives.

Like many local governments, counties are facing a convergence of pressures, including workforce challenges, cybersecurity risks, and rising expectations for more seamless digital services. Talent shortages, aging workforces, and legacy systems continue to create barriers, while limited resources make prioritization a constant challenge. These dynamics are pushing leaders to be more deliberate about how they plan, invest in, and execute modernization efforts.

Throughout the discussion, John emphasizes the value of NACo’s national network in helping counties navigate these challenges. By connecting leaders across more than 3,000 counties, NACo enables peer-to-peer learning grounded in real-world experience. These insights help organizations avoid common pitfalls, move beyond theory, and accelerate more confident, informed decision-making.

The conversation also explores key technology trends shaping county strategies today, including cloud adoption, cybersecurity, data governance, and the growing interest in AI. John underscores the importance of strong data foundations and clear use cases, noting that successful modernization efforts require a focus on outcomes — not just technology itself.

This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services.

And learn more about the topics discussed in this episode with these resources:

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In this Tyler Tech Podcast episode, Mike Cook, IT director for the city of Redondo Beach, California, shares how his organization is approaching modernization as a foundational shift from aging infrastructure and manual processes to a more stable, automated, and scalable environment. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Redondo Beach’s journey from legacy, on-premises ERP systems to a modern cloud solution, earning the city a Tyler Excellence Award along the way.

Like many local governments, Redondo Beach was operating with a highly constrained IT team, aging servers, and outdated software across its technology stack. Frequent downtime, mounting cybersecurity risks, and resource limitations made it increasingly difficult to maintain core systems, let alone improve them. Moving to the cloud helped stabilize the environment, reduce operational risk, and eliminate much of the ongoing maintenance burden that had previously consumed the team’s time.

With that foundation in place, the city has shifted its focus to modernizing long-standing workflows that remained largely unchanged for nearly two decades. From manual invoice processing and paper-based approvals to broader document digitization efforts, Redondo Beach is now working to streamline operations, introduce automation, and prepare for emerging AI capabilities in a more intentional and strategic way. Throughout the conversation, Mike offers a pragmatic perspective on modernization — emphasizing the importance of aligning technology decisions with business needs, taking a phased approach, and building toward long-term transformation without losing sight of day-to-day service delivery.

This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services.

And learn more about the topics discussed in this episode with these resources:

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In this Tyler Tech Podcast episode, Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Heidi DeVore, CAMA specialist from the Kansas Department of Revenue’s Property Valuation Division, discuss how governments are working to connect fragmented systems and make data more usable across agencies. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation brings together both a broad view of modernization efforts and a detailed, statewide example of what it takes to align data across more than 100 local offices.

Like many government organizations, Kansas operated with systems that were technically standardized but functionally disconnected. While counties used the same property appraisal software, differences in scale, processes, and data practices meant the state was effectively working with 105 separate systems. That fragmentation made it difficult to share data, report consistently, or provide timely insights across jurisdictions.

Together, Burgandi and Heidi offer a grounded look at how governments are improving access to data, supporting better performance tracking, and making incremental progress toward more connected operations — while balancing technical, organizational, and operational considerations along the way.

This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services.

And learn more about the topics discussed in this episode with these resources:

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In this Tyler Tech Podcast episode, Judge Vanessa Heinold and Municipal Court Administrator Tiffany Totah of the city of Victoria, Texas, share how their municipal court expanded community access to the courts by rethinking how and where court services are delivered. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation highlights Victoria’s Tyler Excellence Award-winning approach to improving access, compliance, and trust.

Like many courts, Victoria faced challenges with missed appearances, unresolved cases, and warrants that created real‑world barriers for residents — from lost wages and transportation issues to perceived barriers like unfamiliar or intimidating court settings and limited digital access. Traditional court hours and settings made it difficult for people to engage with the system, even when they wanted to resolve their cases.

Judge Heinold and Tiffany Totah explain how the court addressed these issues by asking a simple but powerful question: What are the barriers to coming to court? Their answer led to flexible, community‑centered solutions such as evening dockets, open dockets, and outreach court sessions held in familiar locations like libraries and food kitchens — meeting people where they are and creating more approachable paths to resolution.

The episode also explores the technology and operational foundations that made this model possible, enabling residents to resolve cases in a single interaction without returning to court for paperwork or payments. Together, they reflect on the results — thousands of cases resolved, warrants recalled, stronger community partnerships, and a cultural shift toward empathy and problem‑solving — offering practical insights for courts looking to expand access to justice through more flexible, community‑focused service delivery.

This episode also highlights the 2026 State CIO Priorities Playbook, designed to help government leaders turn strategy into action. The playbook provides practical insights, real-world examples, and actionable guidance across top priorities like AI, cybersecurity, modernization, accessibility, and digital services.

And learn more about the topics discussed in this episode with these resources:

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Let us know what you think about the Tyler Tech Podcast in this survey!