Tyler Tech Podcast from Tyler Technologies

In this episode of the Tyler Tech Podcast, we examine what it really means to modernize public sector budgeting in today’s fast-changing world. Recorded live at the Tyler Connect conference in San Antonio, this conversation brings together three thought leaders helping governments drive more transparent, agile, and priority-based financial planning.

Chris Fabian, senior director of product strategy for priority based budgeting at Tyler; Liz Steward, vice president of marketing and research at Envisio; and Nick Mastronardi, CEO of Polco, discuss the Government Finance Officers Association’s (GFOA) Rethinking Budgeting Initiative. Together, they explore how governments can align resources with community priorities, track impact through performance data, and close the feedback loop with meaningful resident engagement.

With real-world examples throughout the conversation, this episode spotlights how budgeting innovation is already taking shape — and how collaboration between technology providers and public finance leaders is driving meaningful progress.

Tune in to discover how priority-based budgeting, strategic planning, and data-informed decision-making are shaping a more resilient and trusted public sector.

This episode also features a spotlight on City Hall Selfie Day — a nationwide celebration of civic pride and local government heroes hosted by ELGL. Learn how to get involved on August 12 and show your support for public service in a creative and memorable way.

And learn more about the topics discussed in this episode with these resources:

• Download: How Priority Based Budgeting Saved Money in a Florida County
• Download: How Does Priority Based Budgeting Optimize ROI?
• Download: Aligning Budgets With Priorities
• Download: Priority Based Budgeting Matches Spending to Priorities
• Download: How Priority Based Budgeting Benefits Liberty Lake, Washington
• Blog: Priority Based Budgeting’s Growing Impact
• Blog: The Budgeting Process: Governments Find Power in AI
• Tyler in the News: Tyler, Envisio Partner on Priority Based Budgeting Software
• Podcast: Reimagining Government With Priority Based Budgeting

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In this episode of the Tyler Tech Podcast, we explore how public sector agencies can modernize with purpose — strategically adopting cloud technologies and preparing for emerging innovations like AI.

Recorded live at the Tyler Connect conference in San Antonio, this insightful conversation features Mike Teeters, senior product manager at Tyler. Mike shares practical guidance on moving away from legacy systems, overcoming budget and staffing challenges, and leveraging the cloud to ensure scalability, resilience, and continuous innovation.

We also discuss how government agencies can take incremental steps toward modernization, build trust through transparency and data governance, and evaluate success through measurable outcomes like improved service delivery and resident engagement.

Tune in to learn how to build a strong digital foundation today — and set the stage for what’s next.

This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.

• Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

• Download: Cloud-Smart Strategies for IT Infrastructure Modernization
• Blog: Boosting Resilience: Cloud Solutions for Modern Government
• Blog: Partnering With Communities to Build Resilience
• Blog: Resilient Communities Rely on Modern Public Safety Solutions
• Blog: Increase Community Resilience With Modern Payment Systems
• Blog: How Cloud-Based Solutions Expand Access to State Services
• Blog: Resilience at Scale: Technology for an Unpredictable Future
• Podcast: The Cloud Advantage: Powering Public Sector Resilience

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In this episode of the Tyler Tech Podcast, we unpack a common and often misunderstood topic in public sector cloud computing: what GovCloud is, how it differs from standard cloud environments, and when each is actually necessary.

Recorded live at our annual Tyler Connect conference in San Antonio, this insightful discussion features Russell Gainford, chief technology officer at Tyler Technologies, and Gerard Gallant, senior program manager at Amazon Web Services (AWS). Together, they explore how state and local governments can navigate evolving compliance needs and make smart, secure, and cost-effective cloud choices.

Throughout the episode, Russell and Gerard clarify the distinction between security and compliance, explain why assumptions around GovCloud can lead to unnecessary complexity and cost, and highlight AWS’s Nitro System as a game-changing innovation in data protection. They also touch on the broader importance of continuous education in cloud decision-making, particularly as agencies modernize infrastructure and embrace emerging technologies.

Tune in to hear how public sector leaders can confidently choose the right cloud environment for their mission — grounded in actual requirements, not just labels.

This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.

• Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

• Download: Resilient by Design: How Technology Supports Government
• Download: Cloud-Smart Strategies for IT Infrastructure Modernization
• Blog: Boosting Resilience: Cloud Solutions for Modern Government
• Blog: Partnering With Communities to Build Resilience
• Blog: Resilient Communities Rely on Modern Public Safety Solutions
• Blog: Increase Community Resilience With Modern Payment Systems
• Blog: How Cloud-Based Solutions Expand Access to State Services
• Podcast: The Cloud Advantage: Powering Public Sector Resilience

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In this episode of the Tyler Tech Podcast, Rita Reynolds, CIO at the National Association of Counties (NACo), returns to share forward-looking insights on the evolving technology landscape in county government.

Recorded live at the Tyler Connect conference in San Antonio, this conversation explores NACo’s 2025 technology priorities — from the rising significance of AI and IT modernization to the continued dominance of cybersecurity and the growing need to support smaller, rural counties.

Rita walks us through the development and impact of the AI County Compass, a resource guiding local governments on how to responsibly integrate generative AI into their operations. She also details new hands-on programs like the CIO Reserves pilot, helping counties without dedicated IT leadership, and a national challenge aimed at modernizing legacy systems.

Throughout the episode, Rita shares practical strategies for workforce development, cross-county collaboration, and making technology investments that strengthen infrastructure while keeping residents at the center.

Tune in to hear how counties are turning emerging tech into actionable outcomes — and why partnership, planning, and policy are key to sustainable digital transformation.

This episode also highlights “Resilient by Design: How Technology Supports Government,” our free e-book that explores how public sector agencies can strengthen their resilience in the face of disruption. From cloud infrastructure and automation to secure payment systems and crisis response tools, the e-book features real-world examples of how technology helps governments maintain continuity and serve their communities more effectively.

• Download: Resilient by Design: How Technology Supports Government

And learn more about the topics discussed in this episode with these resources:

• Download: NACo 2025 Technology Priorities
• Download: NACo AI County Compass Toolkit
• Download: How Priority Based Budgeting Saved Money in a Florida County
• Subscribe: NACo County Tech Xchange
• Podcast: Tech Transformation in Counties
• Blog: Using Cloud-Based Solutions to Improve Access in Counties

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In this episode of the Tyler Tech Podcast, a panel of experts from Amazon Web Services — Doug Gartner, John Persano, and Tami Fillyaw — join us to explore the realities of cloud transformation in the public sector.

Recorded live at our annual Tyler Connect conference, this timely conversation dives into the benefits and challenges of cloud adoption across public safety, justice, finance, and administration. Together, our guests break down common concerns about reliability, security, and legacy infrastructure while offering practical insights into how agencies can build a strong cloud foundation and scale smart.

Throughout the episode, Doug, John, and Tami discuss how the cloud supports greater resilience, enhances data security and compliance, and enables cost optimization and performance. They also share lessons learned from real-world migrations — from the importance of executive sponsorship to the value of training and starting small.

Tune in to hear how government leaders can overcome barriers, improve continuity, and use cloud technology to deliver more reliable and secure services to their communities.

This episode also features a special shoutout to Small Cities Month, celebrated each June, highlighting the innovation and impact of communities with fewer than 50,000 residents. From modernizing infrastructure to enhancing local services, small cities are rising to meet today’s challenges with creativity and heart. Read our latest blog to see how these communities are using technology to grow resilience and deliver meaningful change.

• Blog: How Small Cities Are Using Technology to Grow Resilience

And learn more about the topics discussed in this episode with these resources:

• Download: Resilient by Design: How Technology Supports Government
• Download: Cloud-Smart Strategies for IT Infrastructure Modernization
• Blog: Boosting Resilience: Cloud Solutions for Modern Government
• Blog: Partnering With Communities to Build Resilience
• Blog: Resilient Communities Rely on Modern Public Safety Solutions
• Blog: Increase Community Resilience With Modern Payment Systems
• Blog: How Cloud-Based Solutions Expand Access to State Services
• Podcast: The Cloud Advantage: Powering Public Sector Resilience

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In this episode of the Tyler Tech Podcast, guest host Alex Valvassori, sales executive for cannabis licensing at Tyler Technologies, sits down with Joanne Moorehead, executive director of the U.S. Virgin Islands Office of Cannabis Regulation, to discuss what it takes to build a government agency — and an entire regulatory framework — from the ground up.

Joanne shares her experience stepping into a newly formed office, the unexpected logistical and operational challenges she faced, and how her team is working to launch a complex licensing program with limited resources. She also highlights the important role of technology in managing medical cannabis patient registration, streamlining workflows, and supporting a smooth user experience for residents.

Throughout the conversation, Joanne offers insights into navigating public perception, engaging with community stakeholders, and balancing the demands of a high-interest industry in a unique market. She also reflects on the importance of collaboration and knowledge-sharing across jurisdictions as more states and territories launch regulated cannabis markets.

Tune in to learn how public sector leaders are using practical tools and clear communication to stand up new programs, improve service delivery, and create sustainable regulatory models in a rapidly evolving space.

This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.

• Download: Digital Access and Accessibility in the Resident Experience

And learn more about the topics discussed in this episode with these resources:

• Download: Cannabis Licensing Software
• Learn More: Cannabis Licensing Software Solutions
• Blog: 5 Things to Know About Cannabis Licensing Systems
• Blog: Key Cannabis Licensing System Priorities
• Blog: How to Approach Cannabis Regulation From Industry Experts
• Podcast: Historic and Future Trends of Cannabis Regulation

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In this episode of the Tyler Tech Podcast, Andrew Kahl, chief client officer at Tyler Technologies, joins us to explore why trust, transparency, and responsiveness are more critical than ever in the public sector. He shares how his decades of experience in technology shaped his approach to client relationships, and how his "infinity loop" philosophy helps agencies create stronger connections and deliver lasting value.

Throughout the conversation, Andrew discusses how public expectations are evolving, why simplifying engagement is essential, and how agencies can move beyond transactional interactions to build trusted, long-term partnerships. He also offers insights into the role of technology — from usability to AI and automation — in helping government leaders modernize services and meet rising constituent demands.

Tune in to learn how thoughtful client experience strategies can help agencies deliver with greater ease, strengthen resident trust, and shape a more responsive future for public service.

This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.

• Download: Digital Access and Accessibility: Creating a Better Resident Experience

And learn more about the topics discussed in this episode with these resources:

• Download: A Digital Guide to Modernizing the Resident Experience
• Blog: Partnering With Communities to Build Resilience
• Blog: Increase Community Resilience With Modern Payment Systems
• Blog: Using Cloud-Based Solutions to Improve Access in Counties
• Blog: Tyler Excellence Awards for the Public Sector
• Blog: Excellence 2024: Performance & Innovation Solutions
• Blog: Excellence 2024: Connected Community Solutions
• Blog: Excellence 2024: Operational Efficiency Solutions
• Blog: Excellence 2024: Data & Transparency Solutions
• Video: Arkansas Enhances Residents’ Experience
• Video: How an Ohio County Boosts Assessment Fairness & Transparency
• Video: How a City Sparked Civic Engagement

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In this episode of the Tyler Tech Podcast, we examine how the evolving tech landscape, AI adoption, and changing organizational demands are reshaping state and local government.

Guest host Bob Ragsdale, director of analyst relations at Tyler, sits down with Dustin Haisler, president of e.Republic, for a forward-looking conversation on the trends shaping public sector innovation. Drawing from his insights at the Center for Digital Government’s Beyond the Beltway conference, Dustin explores how governments are managing technical debt, building enterprise technology strategies, and adapting to emerging tools and innovations shaping public sector operations.

Dustin also discusses how agencies can embrace continuous improvement, foster a culture of innovation, and meet rising expectations from residents. From workforce reskilling to the importance of data governance and enterprise solutions, this episode is full of practical guidance for public sector leaders charting a course through uncertainty.

Tune in to hear how IT leaders and mission owners alike can seize this moment to reimagine service delivery — and why there’s never been a more exciting time to work in government.

This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11-14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!

• Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!

And learn more about the topics discussed in this episode with these resources:

• Download: Building a Resilient Government
• Download: A Digital Guide to Modernizing the Resident Experience
• Download: Revolutionizing the Government Workforce With AI
• Download: Digital Access and Accessibility in the Resident Experience
• Download: How to Create a Unified Digital Payment Experience
• Blog: Partnering With Communities to Build Resilience
• Blog: Increase Community Resilience With Modern Payment Systems
• Blog: How Cloud-Based Solutions Expand Access to State Services

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Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, we explore how cloud technology helps governments build greater resilience, maintain continuity, and adapt to evolving risks.

Russell Gainford, chief technology officer at Tyler, joins us to discuss how the cloud delivers the scalability, flexibility, and reliability agencies need to keep critical services running — even in the face of disruption. From cybersecurity threats to natural disasters and unexpected system demands, cloud-based infrastructure empowers governments to respond quickly and recover confidently.

Throughout the conversation, Russell shares insights on the limitations of traditional on-premises environments, the growing importance of proactive risk planning, and how cloud solutions help reduce technical debt while improving operational agility. He also offers best practices for building a roadmap to resilience, including how to prioritize critical systems, plan for dependencies, and make smart investments over time.

Tune in to learn how modern cloud strategies are helping government agencies strengthen resilience, improve service delivery, and prepare for the unexpected.

This episode also highlights Digital Access and Accessibility in the Resident Experience, a new white paper exploring how public sector organizations can remove barriers and create more inclusive digital services. As governments continue to expand digital offerings, ensuring a seamless, user-friendly experience is more important than ever.

• Download: Digital Access and Accessibility: Creating a Better Resident Experience

And learn more about the topics discussed in this episode with these resources:

• Download: Building a Resilient Government
• Download: A Digital Guide to Modernizing the Resident Experience
• Download: Cloud-Smart Strategies for IT Infrastructure Modernization
• Blog: How Cloud-Based Solutions Expand Access to State Services
• Blog: Using Cloud-Based Solutions to Improve Access in Counties
• Blog: The Cloud Experience: Improving Government Services
• Blog: Future-Proofing Government Through Technology Modernization
• Video: Tyler Talks: The Cloud is Now
• Video: 30 Years of Data Moved to Cloud in 5 Days
• Video: Increase Efficiency With the Cloud
• Podcast: Cloud Adoption and Understanding the Risks of Legacy Systems

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In this episode of the Tyler Tech Podcast, we explore how resilient payment and disbursement systems help governments maintain stability, serve residents more effectively, and adapt to disruption.

Morgan Jines, vice president of payments, and Brad Labrum, vice president of operations for disbursements at Tyler Technologies, join us to discuss how flexibility, accessibility, and cloud-based infrastructure are shaping the future of government financial operations. They explain how resilient systems support everything from utility payments and license renewals to vendor disbursements and emergency relief, ensuring critical transactions continue without interruption.

Throughout the conversation, Morgan and Brad share insights into how governments can reduce fraud risk, support residents living paycheck to paycheck, and modernize with confidence. They also highlight the role of data, predictive analytics, and digital payment methods in strengthening resilience across the financial landscape.

Tune in to learn how modern payment strategies are helping governments remain secure, efficient, and resident-focused, no matter what challenges arise.

This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11-14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot!

• Blog: Let’s Empower, Collaborate, and Imagine at Connect 2025!

And learn more about the topics discussed in this episode with these resources:

• Download: How to Create a Unified Digital Payment Experience
• Download: Infographic: The Government Payment Deficit
• Download: Seeking a Modernized Payment Experience
• Video: Unlocking Payment Efficiency
• Video: How Is an Integrated Payments System Benefiting a City?
• Blog: Transforming Government Payments Through a Unified Platform
• Blog: How Cloud-Based Solutions Expand Access to State Services
• Blog: Bridging Financial Gaps for Unbanked Residents
• Blog: Unlocking Decision-Making With Revenue and Transaction Data
• Blog: Transforming Government Payments: 2024 Research Insights
• Blog: What Are the Benefits of an Integrated Payments Solution?
• Podcast: The Benefits of a Unified Digital Government Payment System

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Let us know what you think about the Tyler Tech Podcast in this survey!