The last chance a merchant has to stop a chargeback from happening is when the cardholder is on the phone with their bank asking for one. Unfortunately, the merchant is rarely involved in these conversations. While the bank may try to guide cardholders toward investigating an unfamiliar transaction on their end, or resolving a product complaint directly with the merchant, they don’t always have enough information to prevent every invalid chargeback.

Visa hopes to address this problem with Order Insight, a collaboration tool from Verifi. Can merchants make effective use of Order Insight to provide issuers with purchase details in time to stop chargebacks?

Full Text:
https://www.chargebackgurus.com/blog/order-insight

©Chargeback Gurus 2021
Production: Emily Woodward
Narration: Sarah Rife