Matthew and Arezu discuss the viral video of an incident in Dublin between Luas Tram security and a passenger who didn't produce a valid ticket to travel when asked by the security officers on the tram. The passenger attempted to walk away and was detained by the security and asked to produce his name, ID and even a "Blue Card". As a former Luas security officer himself, Matthew plays the video and explains, from his own experience, what was done right and what was done wrong by the security officers during this incident.