Michael and Kathryn discuss the topic of grief and how it affects your company. Whether you are a leader who is experiencing grief, or it's one of your employees, knowing the 5 Stages of Grief and how to identify them will benefit your Passion and Provision company.

Michael and Kathryn discuss the marketing strategy known as retargeting. This simple online strategy can help you generate more leads and customers, and ultimately will make you more money.

Michael and Kathryn discuss customer service, why it matters, how it affects your entire company, and how to improve your strategy. Learn how customer service done right can help you build your Passion and Provision company.

Michael and Kathryn review Patrick Lencioni's book, "The Ideal Team Player" and discuss how it will help you hire, fire, and evaluate current employees in your Passion and Provision Company.

Kathryn and Michael discuss how you will know it's time to fire a client. In the business world, 20% of your customers will cause you 80% of your pain. But how exactly will you know it's time to say goodbye? Discover the answers in this week's podcast!

Michael and Kathryn discuss the reasons why you should pay attention to group dynamics and how they affect your company and customers. This podcast will help you understand why dynamics change with different group sizes and how to best communicate in each setting.

Michael and Kathryn give an introduction to the personality test known as Myers Briggs. They discuss the importance of understanding yourself and how that will lead to a better understanding of others. Understanding and using Myers Briggs will help you in your company and relationships.

Michael and Kathryn talk about why it is critical to develop a buyer persona. By developing and using personas you can reach more people with a stronger message that turns more of those people into paying customers.

Michael and Kathryn talk about why it's important for leaders to have mentors, the 4 types of mentors, and the ways mentors impact and shape our lives. Learn more about mentors and mentoring in this week's podcast.

Michael and Kathryn talk about how to build relationships with customers to turn them into raving fans. Sales is not about cold calls, but providing value and building relationships.