In today's episode of The ITSM Practice, Luigi Ferri delves into Problem Management, a proactive approach aimed at identifying and eradicating the root causes of recurring IT incidents. We explore practical strategies, from root cause analysis using tools like fishbone diagrams to implementing permanent solutions. Discover the transformative impact of Problem Management on service quality, operational efficiency, and cost savings, along with a handy checklist to jumpstart your organization’s shift from reactive fixes to proactive problem-solving.

In this episode, we answer to:

What distinguishes Problem Management from Incident Management?

How can Problem Management improve operational efficiency and reduce costs?

What are practical steps for integrating Problem Management within an organization?

Resources Mentioned in this Episode:

IBM, article "What is problem management?", link https://www.ibm.com/think/topics/problem-management

PeopleCert, article "Problem management - Major Incidents and Service Managers", link https://www.peoplecert.org/

Connect with me on:

LinkedIn: https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya