Handling Negative Customer Feedback Like a Pro

Join Odette de Beer as she discusses how to scale your small business by effectively handling negative customer feedback.

Learn a three-step method to manage and transform complaints into opportunities for growth, ensuring unforgettable customer experiences. Remember, feedback is a pathway to improvement.

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00:00 Introduction to Handling Negative Feedback

00:48 The Importance of Not Taking It Personally

01:31 Acknowledging and Empathizing with Customers

02:26 Taking Action and Offering Solutions

02:53 Follow-Up and Building Trust

03:40 Conclusion and Additional Resources

Watch on YouTube: https://youtu.be/J5nRFOlm7yY