No-shows and last-minute cancellations are more than annoying. They’re expensive, disruptive, and quietly erode the momentum of your clinic.

In this episode, Dr. Jes walks you through how to build and enforce a cancellation policy that actually works… without shame, drama, or guilt. You’ll learn:

• What no-shows really cost (emotionally and financially)

• The 6 most common causes and how to fix them without confrontation

• Exactly what your policy should include (with real examples from Dr. Jes’ clinic)

• Scripts for kind but confident enforcement

• When to extend grace and when it’s time to let a patient go

→ Ready to rewrite your own policy? Download the No-Show & Cancellation Policy Builder!

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