In today's episode of Windshield Time, hosts Chris Elmore and Harold "J-Dub" James Walker Jr. explore strategies to handle the objections you're sure to face in the upcoming holiday season, and how Ralphine from "A Christmas Story" can help you overcome these obstacles. If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step and you can have it. Listen now!

 

 

Chapters:

 

00:00 Introduction

 

11:39 Understanding the Holiday Objection

 

14:03 Ralphie's Sales Approach in A Christmas Story

 

19:32 Influencers and Decision Makers in Sales

 

21:52 Understanding Influencers in Decison Making

 

29:09 Ralphie's Strengths: Knowledge and Passion

 

37:46 Classic Mistakes in Sales: Ignoring Key Influencers

 

44:55 Lesson Learned from Ralphie's Journey

 

 

Key Takeaways:

 

1) Avoiding weaknesses hinders progress and improvement

 

2) Knowing the personality types of decision makers aids in sales

 

3) Handle objections directly rather than resorting to tricks

 

4) Set clear timelines for follow ups and decisions

 

5) Using tools like ChatGPT can enhance knowledge and confidence

 

 

Sign up for an upcoming class here!

 

The coaches at Service Excellence have worked closely with more than 1,000 service companies and learned from them how to avoid every mistake that can be made. So, if you'd like to talk deeper on this subject and others, use Chris or James' contacts below!

 

Chris Elmore: 254-733-7109 or [email protected]

James Walker: 254-230-5266 or [email protected]

 

Go out and Turn Learning into Earning!