This episode guides you through Handling Tough Situations: Navigating Difficult Customer Interactions.

Host: Lisa  

Podcast: Customer Care Channel

Key Points:

• Why Do Customers Get Upset?
• Staying Calm and Professional
• Offering Solutions and Following Up
• Conclusion and Next Steps

Episode Transcript:  https://customercarechannel.com/difficult-customer-interactions/

Resources Mentioned:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

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Connect with Us: 

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