In this insightful episode, hosts Hardik and Muk delve into the critical importance of being hands-on in their businesses. They explore the necessity of learning new skills and understanding every facet of their operations, rather than outsourcing tasks without a clear understanding. The discussion highlights the value of personal involvement in solving business challenges, the pivotal role of customer service, and the ongoing need to evaluate and enhance business practices. Tune in to discover the challenges and rewards of being deeply engaged in day-to-day operations and the mindset required to thrive as a business owner.