<p>It's difficult to have happy customers if you have unhappy staff. Dr. Trish Holliday and Brent Baker of NES talk about the connection between the two and how to improve both.</p>

It's difficult to have happy customers if you have unhappy staff. Dr. Trish Holliday and Brent Baker of NES talk about the connection between the two and how to improve both.

Happy Employees, Happy Customers, With Dr. Trish Holliday and Brent Baker

StoryConnect features interviews with marketers, communicators, CEOs and other leaders at cooperative and independent broadband companies, electric cooperatives and municipal power providers. The goal of the podcast is to help listeners discover ideas to shape their stories and connect with their customers. It is produced by Pioneer Utility Resources.

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Happy Employees, Happy Customers, With Dr. Trish Holliday and Brent Baker

Happy Employees, Happy Customers, With Dr. Trish Holliday and Brent Baker