Summary

In this episode of the One Step Better Podcast, Mike and Matt discuss the challenges of having difficult conversations in business, particularly with clients. They explore the importance of understanding financial statements, engaging clients in meaningful discussions, addressing employee performance issues, and the impact of technology and processes on business operations. The conversation emphasizes the need for open communication and proactive engagement to foster business growth and improvement.

Chapters

00:00 Introduction to Difficult Conversations

02:54 Understanding Financial Statements

06:06 The Importance of Client Engagement

09:10 Navigating Employee Performance Issues

11:51 Technology and Process Challenges

15:01 Identifying Broken Processes

17:58 The Role of Communication in Business

21:00 Conclusion and Call to Action