In this episode, Lisa McGrath And Michael Hamoen explores blame-shifting and victim mentality in trade disputes. She highlights transparency and communication, focusing on material markups and how inspection delays affect timelines. Lisa and Michael examines inspectors' fallibility, the impact of bad reviews, and suggests a contractor rating system. She discusses trust, fair treatment, and legislative changes in Alberta regarding contractor payments. The episode also covers handling complaints, inspector relationships, and the role of Google reviews, emphasizing keeping emotions out of disputes. Lisa concludes with insights on internal audits, ethics in consulting, and closing remarks.

(0:20) Introduction, greetings, and recap

(2:15) Blame-shifting, victim mentality, and disputes in trades

(5:03) Markup on materials, transparency, and clear communication

(9:24) Delays from inspections and project timelines

(14:17) Inspectors’ roles and their fallibility

(16:11) Bad reviews and contractor reputation

(18:45) Proposal and discussion of a rating system

(22:20) Treating contractors well and trust in workmanship

(25:21) Legislative changes for contractor payments

(27:14) Handling contractor complaints in Alberta

(28:11) Relationships with inspectors

(29:32) Google reviews for clients

(30:20) Keeping emotions out of professional disputes

(31:11) Benefits of internal audits for contractors

(32:12) Ethics in consulting and client relationships

(34:33) Closing remarks and acknowledgements