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Unlock the secrets to capturing the hearts of Gen Z shoppers in our latest episode, as we sit down with industry experts Niki and Jen at the Five9CX Summit. Get ready to transform your understanding of Gen Z's unique engagement patterns and shopping preferences, just in time for the retail rush of Black Friday. Niki shares a fascinating personal story about her daughter's unexpected use of voice communication, despite the dominance of digital channels, sparking a series of groundbreaking studies. Discover how these insights are reshaping the way brands approach customer service and experience.

Join us as we dive into the compelling results of two comprehensive studies that dissect Gen Z's shopping habits. With both quantitative and qualitative data, these studies reveal how brands can effectively connect with this emerging consumer base. As we gear up for the National Retail Foundation event, hear how the industry is poised to adapt to these insights, and learn about an upcoming Study  detailing these valuable findings. Don't miss out on this opportunity to stay ahead of the curve and lead the charge in engaging the next generation of consumers.

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