With all the talk about generative AI over the past few years, the conversation in healthcare has largely shifted away from less flashy use cases, such as automating administrative tasks. But doing the basics well remains key to minimizing missed appointments, delayed treatments and lost revenue. 

PocketHealth automates nonclinical workflows for providers, from image release and scheduling to patient communication. Co-founder and CEO Rishi Nayyar argues that providers still have a long way to go before mastering this type of automation. Senior Writer Anastassia Gliadkovskaya speaks with Nayyar about the different types of AI, how advances in the technology have enabled faster integrations and what the future of automation could look like.

To learn more about the topics in this episode: 

• Physicians and administrators view AI as key to reduce professional burdens: Innovaccer
• Economic pressure, consumer behavior will push providers to speed up AI adoption in 2026
• Adoption of AI for hospital RCM surges, but cost, operational constraints slow progress

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