Heads Up

With 20+ years of experience in procurement and supply chain, Joe Carson, CEO of Spend Strategies, shares his valuable insights into the landscape of Artificial Intelligence in the Supply Chain.

In this episode, we'll dive into the practical and valuable information you need to evaluate AI and its ability to fit into your organization's operations.

Follow Joe Carson:

https://www.linkedin.com/in/joecarson/

Check out Spend Strategies:

https://spendstrategies.com/

Follow Alex Reneman on LinkedIn: https://www.linkedin.com/in/alex-reneman/.

For inquiries related to Heads Up, email: 

[email protected] 

Watch here:

https://youtu.be/n_cu6YL-ejU

This is the first entry into our series: “AI: The Good, The Bad, and The Human in the Supply Chain”. In this series, we will tackle just what the title states... The good, bad, and human aspects of AI and only the necessary information that you need to take action in your organization concerning this rapidly growing topic. Join Alex Reneman on his journey to find practical information on Artificial Intelligence for warehouse managers and supply chain executives alike on this new episode of Heads Up. 

Anthony Roath, Assistant Professor at Auburn University, starts off our new series by diving into the practical use of AI within a distribution center, some common misconceptions of the new dynamic between a human workforce with implemented Artificial Intelligence, and how small data is key to the proper, actionable use of AI. 

Professor Roath takes us through the necessary considerations when implementing AI in your warehouses and DCs. He emphasizes a bottom-to-top approach to AI in your organization so your practical use case of AI is not lost by starting with a high-level strategy. Whether you’re managing the production floor or in the C-suite,, this episode dives into how you can utilize AI not only to get data – but specifically the necessary data you need to make the best business and tactical decisions. 

Read Assistant Professor Roath’s and coauthor's report: 

https://www.thescxchange.com/articles/9633-intelligent-workflows-orchestrating-the-intersection-of-ai-and-humans

Follow Alex Reneman on LinkedIn: https://www.linkedin.com/in/alex-reneman/.

For inquiries related to Heads Up, email: 

[email protected] 

Watch here:

https://youtu.be/0GXnsWX9Y-s

John Saldanha is the Sears Chair of Global Supply Chain Management at the John Chambers College of Business and Economics at WVU.

In this episode, Alex and John discuss various, current supply chain disruptions, supply chain resiliency, and how leaders can adapt to unexpected challenges in the supply chain.

Chapters:

00:00 Intro

00:26 Background

01:36 Why Canals Are So Critical to the Supply Chain

04:53 Alternatives to Primary Canals Used for Trade

08:28 Effects From Recent Panama Canal Droughts

13:00 Effects From Recent Events Around the Suez Canal

16:35 Key Bridge Collapse in Baltimore

22:39 Strategies for Supply Chain Resilience

30:20 Artificial Intelligence & Supply Chain Resilience

34:23 Last Words From the Guest

Follow John:

https://www.linkedin.com/in/johnsaldanha/

For any inquiries related to Heads Up, email:

[email protected]

Watch here:

https://youtu.be/2riNjW3SOu4

Follow Alex:

https://www.linkedin.com/in/alex-reneman/

Some states, such as California, have a reputation for strict business regulations to protect workers’ rights, as workplace technology develops, these can be misused and prompts proactive rules. Illinois is a close second in employee protection regulations, where the state’s Biometric Information Privacy Act is coming back on employers and racking millions of dollars in class action lawsuits. In this episode, we dive into the rise of BIPA, GIPA, and other laws that could have exponential consequences on businesses in Illinois, California, and other states.

“If you're running a business, you can't also be keeping up to speed on all of these laws and how they keep changing. You've got to be getting good advice from someone whose job it is to do that.” – Laura

Laura Balson, at Constangy, Brooks, Smith, and Prophette LLP, is the managing partner of the firm’s Chicago office. She was named an Illinois Super Lawyer from 2022-2024 and recognized in The Best Lawyers of America for Employment Law - Management (2024). 

Chapters: 

00:00 Introductions

04:36 What Businesses Don’t Know About BIPA

13:59 How to Protect Employers

18:01 The Risk of Trying vs Not Trying to Comply with BIPA

19:28 The Genetic Information Privacy Act

26:17 Concerns with Employee Monoriting and General Data Collection

30:04 Legislation Around Artificial Intelligence

35:00 Last Word

Follow Laura:

https://www.linkedin.com/in/laurabalson/

For guest recommendations or any other inquiries, contact:

[email protected]

Watch here:

https://www.youtube.com/watch?v=oKjciCYH7YM

Follow Alex:

https://www.linkedin.com/in/alex-reneman/

**NOTICE: the information shared in this podcast is not legal advice. Seek out the help of a professional if you are under the Biometric Information Privacy Act.

Kaitlyn Harger is Senior Economist at the Chamber of Progress and is the author of "Who Benefits from BIPA", an economic analysis of the Biometric Information Privacy Act.

The Biometric Information Privacy Act has notoriously been neglected or missed by many companies that utilize technology that collects employees' or customers' biometric data. Negligence of BIPA's statutes can lead to drastic consequences for your company. Kaitlyn provides insights into the history, data, and consequences of the Biometric Information Privacy Act. This is an information-packed episode you do not want to miss!

Chapters:

00:00 Intro

01:49 What is BIPA?

03:17 Kaitlyn and the Chamber of Progress

04:15 Origin of Kaitlyn's Study

06:45 Economic Outcomes

09:36 BIPA Requirements

12:36 Key Terms and Provisions

15:20 Risk

18:27 Covering BIPA

19:42 Future of Biometric Legislation in Illinois and Elsewhere

22:12 Federal Legislation

23:15 Last Words

24:50 Teaser

Kaitlyn's Links:

https://www.linkedin.com/in/kaitlyn-harger/

https://progresschamber.org/wp-content/uploads/2023/03/Who-Benefits-from-BIPA-Analysis-of-Cases-Under-IL-Biometrics-Law.pdf

For guest recommendations or any other inquiries, contact:

[email protected]

Watch here:

https://youtu.be/PzQ42vvs6dU

Follow Us:

https://www.linkedin.com/in/alex-reneman/

https://www.mountainleverage.com/

The customer's experience is becoming the main focus of marketing. Shari Altergott describes the importance of the customer experience, how to implement it into your company's strategy, and how the minimum is not enough when focusing on the customer experience - it's an all-in effort.

You can check out Shari's podcast here.

Visit The CX Edge here.

Follow Shari on LinkedIn.

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Timecodes:

00:00 Intro

00:30 Shari's Background

02:00 Why Customer Experience?

03:42 Definition of Customer Experience

07:54 Why Customer Experience is Important

09:30 How Latest Technologies Affect Customer Experience

13:35 Challenges with Customer Experience

17:28 Example of Customer Experience

23:55 Employee Experience Affects the Customer Experience

28:21 Diversity's Role in Growth

33:55 What are You Most Grateful For?

35:06 Last Words

There is a recognized disparity among corporate America -- only 3% of C-Suite roles are held by black people.* In this episode of Heads Up, we discuss the importance of inclusion and diversity in the workplace, especially in the operations and supply chain industry.

Join Ilias Simpson, CEO at bpost and Radial, and Heads Up host Alex Reneman, CEO of Mountain Leverage, as they dive into why diverse talent truly results in the best talent, how supply chain companies can better prioritize inclusion in the workplace, and what it’s been like to lead an eCommerce operations company during a global pandemic.

Show Notes

00:00 - Meet Ilias Simpson and learn about his role at Radial and bpost

02:43 - Prioritizing Radial’s employee safety while thriving on the rapid growth of online shopping during COVID

07:22 - How buying online, curbside pick-up, Best Buy’s model and other trends have come out of the pandemic and are here to stay

09:46 - The diversity disparity and unconscious bias in the workplace: Why less than 1 percent of chief executives running America’s top 500 companies are Black

13:41 - What’s working? What are companies who are successfully focusing on diversity and inclusion doing?

15:42 - The data proves it -- diversity is key to success in business, innovation, identifying the best talent and keeping them

21:15 - Speaking up, owning your own career and other advice for professionals of color

24:13 - Recruiting with inclusion in mind, from tapping into wider networks to rewriting your job postings

29:08 - Education’s role in increasing diverse representation in supply chain

32:38 - Ilias’ book recommendations for leadership (Gallup’s StrengthsFinder and Colin Powell’s It Worked for Me)

34:17 - Gratitude for family and a world that’s looking up for today’s kids

*according to the Equal Employment Opportunity Commission

Hosted by Mountain Leverage CEO Alex Reneman, Heads Up features logistics industry leaders, innovators, and experts discussing their companies' roles in delivering process improvements to solve strategic business challenges for a variety of industrial and commercial applications such as distribution centers, healthcare, maintenance & inspection, and many others. From the warehouse floor all the way to the C-suite, Heads Up explores the impact technology and other innovation plays in advancing supply chain efficiency, including: the acceleration of throughput, the reduction of errors, increased worker efficiency, expedited training, bottom-line profitability, worker safety, thrilled end customers, and compressed ROI timelines. 

Join Scott Frymire, SR. VP. of Marketing for Unilog, as he digs in to all things E-Commerce

Hosted by Mountain Leverage CEO Alex Reneman, Heads Up features logistics industry leaders, innovators, and experts discussing their companies' roles in delivering process improvements to solve strategic business challenges for a variety of industrial and commercial applications such as distribution centers, healthcare, maintenance & inspection, and many others. From the warehouse floor all the way to the C-suite, Heads Up explores the impact technology and other innovation plays in advancing supply chain efficiency, including: the acceleration of throughput, the reduction of errors, increased worker efficiency, expedited training, bottom-line profitability, worker safety, thrilled end customers, and compressed ROI timelines. 

Join Dr. Prakash Merchandani as he dives into all things cash conversion!