Note: This episode was recorded as part of E3: Engage and Empower with Empathy, the original version of this podcast. It is now part of Return on Empathy (ROE)—a podcast series focused on the measurable impact of empathy in the workplace.

In healthcare, almost no one enters the field without a desire to care—but good intentions don’t always translate into healthy teams or sustainable cultures. In this episode, inspired by Dr. Josh Hartzell’s recently published book, A Prescription for Caring in Healthcare Leadership, we explore the empathy gap in healthcare and why so many well-intentioned leaders struggle with execution. The conversation unpacks what caring leadership looks like in practice, how the absence of strong role models shapes culture, and why “a lack of know-how” often undermines even the best intentions. It’s a powerful reflection on leading with empathy—and creating the kind of healthcare culture most leaders aspire to, but few are taught how to build.

Learn more about Dr. Hartzell and his book: https://joshuahartzellmd.com/

Learn more about The Empathy Collective: https://www.theempathycollective.com/