Welcome to the Health Marketing Collective, where strong leadership meets marketing excellence.

In today's episode, we delve into the barriers to technology adoption among older, higher-risk populations and how innovative companies are reframing the narrative around “tech hesitancy” in healthcare. Joining us is Harry DiFrancesco, CEO and co-founder of Carda Health, who brings real-world insights from building virtual cardiac and pulmonary rehab programs designed to meet patients where they are, especially those traditionally underserved by hospital-based care.

After caring for his own parents and seeing firsthand the challenges of accessing rehabilitation in rural America, Harry founded Carda Health with a personal mission: to make advanced, supportive care available at home for those who need it most. In a landscape awash in new technology and AI-driven solutions, Harry DiFrancesco argues that trust more than tools or tactics is the critical factor for patient engagement and health outcomes.

In this conversation, Sara and Harry unpack common misconceptions about seniors and technology, discuss the real sources of adoption friction (it’s not what most people think), and share best practices for designing tech-enabled healthcare that earns genuine trust. They also explore the right and wrong ways to leverage AI in healthcare, emphasizing that technology must enhance value and human connection to truly succeed.

Thank you for joining the Health Marketing Collective, where we explore the leadership and marketing strategies shaping the future of healthcare.

Key Takeaways:

1. Challenging the "Tech Hesitant Senior" Narrative: Harry DiFrancesco pushes back against the widespread assumption that older adults simply can’t or won’t use technology. Instead, he highlights that tens of thousands of seniors engage daily with Carda Health’s virtual rehab solutions, proving it’s a matter of design and support not innate reluctance. The true barrier is that most tech is built for younger users, not that older users lack the capability or willingness.
2. Designing With Empathy and Intentionality: Success with older populations requires adapting design choices to meet their needs: larger fonts, simple navigation, and reducing unnecessary complexity (like having apps pre-downloaded and minimizing device setup). Harry DiFrancesco emphasizes listening to end-users, removing friction, and maintaining a deeply empathetic mindset leveraging staff who are trained to step in and help when human intervention is needed to overcome anxiety or confusion.
3. Trust Is Earned Through Value and Transparency: Trust, especially in healthcare, hinges on communicating clear, relatable value and maintaining transparency, particularly around costs. Carda Health works to advocate for fee waivers, proactively communicates about copays, and offers price estimates upfront, knowing that unexpected bills quickly erode confidence and engagement. Brands must ensure their users feel informed and see immediate benefits from participation.
4. AI as an Efficiency Layer (Not a Replacement for Care): Harry shares a realistic perspective on AI in health: it should support clinicians, improve efficiency, and free up time for meaningful patient relationships not replace human care. He critiques Silicon Valley’s fear-driven AI messaging, suggesting it breeds mistrust. At Carda Health, AI is used for device monitoring, automating coverage decisions, and relieving clinicians of administrative burdens, enabling them to focus on patient connection.
5. A “Locus of Control” Mindset Drives Adoption: Rather than blaming patients for non-adoption, Harry advocates for companies to internalize what they can change about their own products and processes to remove barriers. The fundamental adoption driver isn’t age or skepticism; it's whether the product delivers more value than friction. Companies that actively seek out, understand, and refine the factors contributing to user anxiety or hesitation can win trust and long-term engagement.

Thank you for being part of the Health Marketing Collective, where strong leadership meets marketing excellence. The future of healthcare depends on it.

Mentioned in this episode:

Health Marketing Collective is Powered by Inprela

The Health Marketing Collective is powered by Inprela: a communications firm built for health brands determined to lead, not follow. We partner with marketing innovators who aren't just chasing attention—they're building movements. Connect with the audiences shaping the future of care and lead the conversations that move your market. Ready to rise above the noise? Visit inprela.com.

Inprela Communications

On today’s special episode, we’re revisiting one of our audience favorites: a candid conversation with Jody Tropeano Greene, Head of Content at HLTH. In light of the Call for Speakers opening for HLTH 2026, this episode is especially timely and an absolute must-listen for anyone hoping to make it onto the stage next year.

As the architect of HLTH Conference content and the person reviewing every speaker application, Jody provides an insider’s look at what truly sets successful submissions apart from the rest. She dives deep into why most applications fail, the elevated standards expected for 2026, and how this year’s “Age of Intelligent Healthcare” theme is shaping the agenda. Get ready for practical, actionable advice on crafting a compelling submission, understanding what leadership looks like in this new era of healthcare, and why authentic, bold, and sometimes controversial perspectives are more important than ever.

We also explore this year’s key content pillars, new session formats designed to spark real conversations, and what it means to move beyond the safe and surface-level to offer proof, candor, and substance. Whether you’re a longtime attendee, a first-time applicant, or a health tech innovator seeking a bigger platform, Jody’s advice could be the difference-maker for your application.

Key Takeaways:

1. Authenticity and Boldness Are Essential: Jody emphasizes that the most successful speaker submissions are those that present a strong, candid point of view and avoid overly-polished or safe talking points. It’s not what your company does, but what you stand for as a leader that will get you selected. Submissions that read like corporate pitches are quickly passed over in favor of those that offer truth, leadership, and even a bit of controversy.
2. Theme Focus: The Age of Intelligent Healthcare: The 2026 HLTH conference raises the bar by demanding real-world, proof-driven insights around AI’s tangible impact on health outcomes. The agenda is intentionally designed around major industry challenges, including the aging population, advances (and unknowns) surrounding GLP1s, and under-discussed dimensions of women’s health. Flexibility in the program ensures Health spotlights what’s truly timely and relevant.
3. Diverse Voices and Fresh Perspectives Wanted: Underrepresented and unconventional perspectives are highly valued, from recently-departed government officials ready to speak candidly, to founders and clinicians with the courage to take a stand. Unique backgrounds even from outside of healthcare are prized for the fresh thinking they bring.
4. Session Formats Are Evolving: HLTH is moving beyond standard panels towards dynamic formats like the “challenge arena,” where leaders solve real attendee-submitted problems live on stage, and “power panels” that push speakers to address big existential questions with direct, sometimes opposing takes. The goal: foster candid discussion and real solutions, not just polite agreement.
5. Preparation and Persistence Matter: Besides strong applications, a visible, authentic digital presence (especially on LinkedIn) can help demonstrate you’re stage-ready even if you’re a newer voice. If you don’t get selected, attending the conference, engaging in year-round community activities, and learning from top speakers will strengthen future applications. Past and ongoing engagement with Health also plays a role in tie-breaker decisions for speaker selection.

Thank you for joining the Health Marketing Collective. Don’t miss your chance to apply for a spot at HLTH 2026. Be bold. Be authentic. The future of healthcare and who gets to shape it depends on you.

Mentioned in this episode:

Health Marketing Collective is Powered by Inprela

The Health Marketing Collective is powered by Inprela: a communications firm built for health brands determined to lead, not follow. We partner with marketing innovators who aren't just chasing attention—they're building movements. Connect with the audiences shaping the future of care and lead the conversations that move your market. Ready to rise above the noise? Visit inprela.com.

Inprela Communications

On today’s episode, Sara Payne welcomes back Jennifer Hovelsrud, a seasoned leader in enterprise content marketing with over 20 years of experience across both large enterprises and high-growth startups. Together, they shake up the usual format with a dynamic exchange of marketing “hot takes,” diving deep into the challenges, tensions, and timely debates that senior marketing leaders are navigating in 2024.

Jen and Sara tackle everything from measurement pitfalls and the evolving role of content, to how AI is reshaping brand publishing, thought leadership, brand relevance, and marketing’s seat at the business strategy table. Instead of a structured interview, the show adopts a lively trust-fall approach, surfacing candid opinions and sparking spirited debate to uncover new insights for leaders in health marketing.

We hear firsthand how dashboards and metrics can become noise without a strategic lens, why brands must rethink their role as publishers in the wake of fragmented media, and how the phrase “thought leadership” has lost much of its power. The conversation also explores the new challenges of corporate statements on social issues, the friction between compliance and speed, and the dramatic shifts in brand strategy as AI exposes bland and inauthentic marketing. Ultimately, Sara and Jen remind us that marketing leadership is about navigating change, making tough trade-offs, and protecting trust, relevance, and authenticity in health care.

Thank you for being part of the Health Marketing Collective, where strong leadership meets marketing excellence. The future of healthcare depends on it.

Key Takeaways:

1. Measurement vs. Impact: Most Dashboards Are Motion, Not Meaning: Sara and Jen agree that today’s marketing dashboards tend to track activity impressions, downloads, engagement rates but often fail to measure true impact, such as shifts in brand perception, trust, or influence (01:54). Leading indicators and metrics are valuable, but they must be strategically aligned and connected to business outcomes rather than mere busyness or noise (02:10).
2. Brands as Publishers: Filling the Media Gap, Authentically: With traditional media fragmented and underinvested, Sara and Jen discuss how corporations must step in as publishers, providing educational and point-of-view content rather than just marketing to compete for visibility in a world shaped by AI-powered search (08:25). Success in this area will require serious auditing, new content templates, and a clear shift from promotional messaging to genuine value and instruction (13:36).
3. Thought Leadership: The Phrase Has Lost Its Punch: Sara raises the provocative question of whether “thought leadership” has become watered down, simply a catch-all for content without genuine leadership or a distinct point of view (15:03). Both speakers admit to overusing the term for internal buy-in, but call for raising the bar: true thought leadership must influence how people think and act, rather than just fill digital real estate (15:47).
4. Marketing’s Strategic Seat: From Support to Shaping Business: Instead of simply reflecting business strategy, marketing must proactively shape it. Jen argues that marketing and communications leaders need to be at the table, influencing organizational direction, business goals, and customer experience, especially as trust and education become market drivers (29:32). The shifting environment demands a new appreciation for marketing’s role as a business advisor not just a sales enabler (31:32).
5. AI and Brand Authenticity: The New Imperative for Human Content: Sara and Jen agree that AI will force brands to become more distinct and human (35:06). Rather than replace great marketing, AI exposes generic, bland strategies making authenticity, opinionated viewpoints, and clear values the competitive edge. Brand investment, particularly upper-funnel initiatives focused on trust and perception, is poised to become even more important, but only when paired with real consistency and experience (37:45), as customers judge brands by lived interactions, not just polished branding.

The episode ends with a common thread: today’s health marketing leaders are navigating change, trade-offs, and new demands for authenticity and relevance. What leaders choose to fund, say, and risk will shape trust and market impact and in the coming months, these debates may evolve even faster. Stay tuned, and thank you for being part of the Health Marketing Collective.

Mentioned in this episode:

Health Marketing Collective is Powered by Inprela

The Health Marketing Collective is powered by Inprela: a communications firm built for health brands determined to lead, not follow. We partner with marketing innovators who aren't just chasing attention—they're building movements. Connect with the audiences shaping the future of care and lead the conversations that move your market. Ready to rise above the noise? Visit inprela.com.

Inprela Communications

Today’s episode dives into one of the most pressing topics in marketing and leadership today: the impact of AI on the creative and marketing professions, and why storytelling is more essential than ever. Host Sara Payne is joined by Joe Lazer, Chief Marketing Officer at Pepper and author of the new book, Super Skill: Why Storytelling is the Superpower of the AI Age. Joe’s work has been featured in outlets including Fast Company, Forbes, Adweek, and Digiday, and he brings firsthand experience navigating the seismic shifts in content creation caused by generative AI.

In this lively and insightful conversation, Sara and Joe tackle head-on the anxieties marketing leaders feel about AI. From the moment ChatGPT launched, writers, marketers, and creatives everywhere asked if their jobs would soon disappear. But Joe flips that narrative on its head. Drawing on neuroscience, evolutionary history, and today’s marketing trends, he argues that the uniquely human skill of storytelling is not just irreplaceable but actually more valuable than ever in an AI-powered world.

The episode explores why trust and authenticity are emerging as the most scarce and important resources as AI-generated “slop” floods the web, and why people increasingly connect with brands through real, vulnerable stories told by actual humans. Joe lays out the case for building a “creator culture” within organizations, where brand’s people, not just their logos, are the new engines of marketing excellence.

Thank you for being part of the Health Marketing Collective, where strong leadership meets marketing excellence. The future of healthcare (and marketing!) depends on it.

Key Takeaways:

1. Storytelling Is a Superpower in the Age of AI: When AI drives the cost of mediocre content to zero, only truly human, deeply authentic stories will break through. Speaker A explains that the value of real storytelling will rise not fall as AI-generated content proliferates. Storytelling’s roots in human experience, emotion, and connection simply can’t be faked by algorithms, and this advantage is backed by neuroscience and evolutionary biology.
2. Trust is the Ultimate Competitive Advantage: As AI blurs the line between truth and fiction online, trust not just content becomes the real scarce commodity. Sharing authentic stories, especially those rooted in vulnerability, remains the fastest way humans build trust. Speaker A notes that storytelling triggers biologically-embedded mechanisms, such as the release of oxytocin, that foster empathy and genuine human connection.
3. The Age of Institutional Brand-Building is Over. Welcome to the Creator Economy: Authority is rapidly shifting from institutions to identifiable individuals. The most engaging content now comes from real people, executives or employees whose stories mirror the values and challenges of their audiences. Social algorithms heavily favor posts from individuals over faceless organizations, driving engagement and conversions exponentially higher.
4. Vulnerability is Powerful Even (and Especially) on Professional Platforms: The “dinner party from hell” experience on LinkedIn, saturated with self-congratulatory “success” stories, only highlights what most brands and professionals get wrong. The real connection (and effective leadership) comes from embracing vulnerable, honest storytelling about hardship, growth, failures, and real life. This not only opens the door for others to reciprocate but forges genuine relationships and opportunities for help and collaboration.
5. Storytelling is a Habit And It’s Everyone’s Job: Speaker A insists storytelling shouldn’t be considered a niche or “soft” marketing skill, but a daily discipline and core competency for everyone, from the boardroom to the front lines. He encourages companies to actively nurture storytelling talent, train staff across roles, and build creator rosters. Building the daily habit of sharing stories offline and online hones the muscle of communication, empathy, and innovation, driving leadership and marketing excellence in the rapidly-evolving, AI-laden landscape.

If today’s conversation resonated with you, we encourage you to check out Joe’s new book, Super Skill: Why Storytelling is the Superpower of the AI Age. Thank you for listening to the Health Marketing Collective, where strong leadership meets marketing excellence. See you next time!

Mentioned in this episode:

Health Marketing Collective is Powered by Inprela

The Health Marketing Collective is powered by Inprela: a communications firm built for health brands determined to lead, not follow. We partner with marketing innovators who aren't just chasing attention—they're building movements. Connect with the audiences shaping the future of care and lead the conversations that move your market. Ready to rise above the noise? Visit inprela.com.

Inprela Communications

Welcome to the Health Marketing Collective, where strong leadership meets marketing excellence.

On today’s episode, we’re joined by Wendy Cutting, VP and CTO of Product, Data, and Engineering at HealtheMed, to dig into one of the most important and nuanced challenges in healthcare: the often-fraught relationship between product and marketing. As someone who has navigated this dynamic for more than 20 years in both retail and healthcare organizations, Wendy offers a seasoned, practical perspective on why friction arises between product and marketing—and, crucially, what it takes to break down silos and truly drive adoption and impact.

Wendy’s expertise lies in transforming business strategy into scalable healthcare technology, embedding security, compliance, and operational rigor at every stage. She partners deeply with marketing and executive teams, ensuring that every product built aligns with the way it’s positioned and understood in the market. As Sara Payne and Wendy Cutting unpack the tension between product validation and iteration versus marketing’s drive for activation and scale, they explore how data, executive alignment, and cross-functional collaboration are essential to maximizing both innovation and adoption.

Together, they look at real-world lessons from retail, practical approaches from healthcare, and actionable strategies for any organization striving to improve collaboration and move as one unified team.

Key Takeaways:

1. Data as the Critical Bridge: The recurring theme throughout the discussion is the value of data—particularly the role of dedicated analytics teams as the connective tissue between product and marketing. Rather than relying on product or marketing to own and interpret the data independently, organizations see the most alignment and trust when an objective analytics group manages the data, making it accessible and transparent for all teams ([00:05:30 - 00:06:26]).
2. Roadmap Transparency Drives Alignment: Successful organizations foster collaboration by involving both product and marketing in roadmap planning early and often. This includes openly sharing roadmaps, planning work well in advance (ideally giving marketing a six-month window for larger organizations), and engaging in collaborative quarterly business reviews. Such practices help both sides anticipate needs, plan resources, and adjust tactics to better serve shared goals ([00:08:30 - 00:11:16]).
3. Lessons from Retail: True Customer Focus: Drawing on her background at Best Buy and Target, Wendy Cutting argues that healthcare has much to learn from retail’s customer obsession. In retail, understanding and personalizing to the end user is essential—otherwise, there is no sale. In healthcare, complexity and segmentation often obscure that focus, but those organizations that embrace human-centered design (as in retail) achieve stronger engagement and better results ([00:12:05 - 00:12:44]).
4. Building Trust Through Regular Cross-Functional Meetings: Beyond just process, success also comes down to relationships. Regular, bi-weekly touchpoints between product and marketing leaders—even when there’s little on the agenda—foster trust, friendship, and mutual understanding. This consistency sets the tone for fast pivots, shared wins, and more empathetic collaboration across the board ([00:24:17 - 00:24:39]).
5. Executive Support and a Shared Purpose: Executive alignment is critical: when leadership frames business objectives clearly and everyone is on the same page about ultimate goals, it becomes much easier to resolve tensions and unite product and marketing behind outcomes that matter for both business and customer. Wendy Cutting emphasizes that technology and marketing should always serve people first—not just revenue—by solving what’s genuinely missing in people’s lives ([00:22:14 - 00:22:50]).

Thank you for being part of the Health Marketing Collective, where strong leadership meets marketing excellence. The future of healthcare depends on it.

Mentioned in this episode:

Health Marketing Collective is Powered by Inprela

The Health Marketing Collective is powered by Inprela: a communications firm built for health brands determined to lead, not follow. We partner with marketing innovators who aren't just chasing attention—they're building movements. Connect with the audiences shaping the future of care and lead the conversations that move your market. Ready to rise above the noise? Visit inprela.com.

Inprela Communications

Welcome to the Health Marketing Collective, where strong leadership meets marketing excellence.

On today’s episode, Carrie Maurer joins Sara Payne for the second conversation in a powerful two-part series dedicated to the realities of high-stakes, consensus-driven B2B buying environments. With over 25 years of experience as a senior marketing and growth leader, former CMO, and advisor to CEOs across industries, Carrie Maurer brings deep expertise in guiding leadership teams to unlock market expansion and position marketing as a true partner in revenue growth.

This episode centers on the inside story of how major B2B buying decisions are really made—and why even the most innovative solutions and persuasive pitches can still stall or slip through the cracks. Sara and Carrie zoom in on two critical, often misunderstood concepts: the group dynamics behind big-ticket buying choices, and the pivotal role trust and risk management play in moving opportunities through complex sales cycles. More than exploring marketing tactics, they tackle structural and cultural barriers that can either empower—or hinder—marketing from being a genuine driver of business decisions and deal velocity.

Key Takeaways:

1. In High-Stakes B2B, Inaction Is the Real Competitor
2. Carrie Maurer points out that B2B deals most often stall not because a buyer doesn’t like a solution, but because taking action feels risky—and the default, safest choice is to do nothing. Buyers hesitate when they cannot fully defend their decision internally, meaning trust and risk reduction are more impactful than even the best innovations.
3. Decisions Are Made by Groups, Not Individuals
4. The notion that marketing and sales can win over a single ‘key decision maker’ is fundamentally flawed. Meaningful B2B decisions are nearly always made by buying groups—informal or formal clusters with varied priorities, concerns, and veto power. Effective marketing strategies must look beyond personas to understand and support the group dynamics and internal politics that shape consensus.
5. Marketing’s Role Is to Help Decisions ‘Travel’
6. Success isn’t just about generating interest. Marketing must help opportunities move from initial clarity (awareness) through confidence (defensibility) to consensus (organizational alignment). This means anticipating objections, aiding internal champions, and providing tools and narratives that enable buyers to ‘sell’ the decision internally.
7. Operating Models Can Be Hidden Constraints or Force Multipliers
8. A major cause of stalling is not creative failure but structural misalignment within marketing teams. When internal processes and shared services slow marketing’s responsiveness, opportunities slip and trust erodes—both with buyers and inside the business. Organizations that prioritize impact (speed, alignment, proximity to buyer needs) over efficiency (queues, rigid processes) empower marketing to be a genuine growth driver.
9. Trust Is Built Through Defensibility, Not Just Brand Warmth
10. In B2B, trust isn’t about likability or soft sentiment. It’s about creating ‘safety’ for buyers: Are you enabling them to defend and own the buying decision with confidence in front of skeptical stakeholders? Marketing must provide proof points, support, and responsiveness at exactly the right moment to reduce the personal and emotional risk involved in high-profile buying decisions.

This episode provides both a mirror and a map for marketing leaders: If your team is only focused on personas, lead generation, or creative campaigns, you’re missing the real leverage point. True marketing excellence requires architecting cultures, systems, and models that enable decisions to move with confidence, speed, and group consensus—because when decisions move, revenue follows.

For more insights or to connect with Carrie Maurer directly, reach out via LinkedIn, and stay tuned to the Health Marketing Collective for the best in leadership-driven marketing strategy.

Mentioned in this episode:

Health Marketing Collective is Powered by Inprela

The Health Marketing Collective is powered by Inprela: a communications firm built for health brands determined to lead, not follow. We partner with marketing innovators who aren't just chasing attention—they're building movements. Connect with the audiences shaping the future of care and lead the conversations that move your market. Ready to rise above the noise? Visit inprela.com.

Inprela Communications

Welcome to the Health Marketing Collective, where strong leadership meets marketing excellence.

On today’s episode, Carrie Maurer joins host Sara Payne for a candid exploration of marketing’s impact in complex B2B environments where buying cycles are long, decisions are high stakes, and the revenue impact of marketing matters more than ever. With over 25 years as a CMO and growth leader working alongside CEOs in large enterprises, high-growth companies, and startups, Carrie is uniquely positioned to offer a real-world perspective on how marketing can—and must—operate as a genuine driver of revenue in regulated, highly complex industries.

The episode is anchored around one crucial question: If marketing disappeared tomorrow, would revenue actually suffer? Together, Sara and Carrie dig into what it means for marketing to be accountable to revenue, as opposed to simply activity or awareness metrics. They explore how marketing’s influence goes beyond campaigns or messaging, and instead is about aligning strategy, operations, and storytelling so that growth can happen.

Carrie brings clarity to the often-overlooked design problems that prevent marketing from impacting revenue, emphasizing the importance of leadership decisions, system design, and cross-functional accountability. The conversation moves from practical signals of marketing’s real impact—like buyer momentum and internal champion empowerment—to the nuances of strategic partnership between sales and marketing, and the discipline of sequencing growth activities. Rounding out the episode, Sara and Carrie discuss the value of patience as a strategic advantage and the critical need for marketing to measure and influence decision movement, not just attention.

Thank you for joining the Health Marketing Collective, where strong leadership meets marketing excellence. The future of B2B marketing depends on it.

Key Takeaways:

1. Marketing’s True Accountability Is to Revenue, Not Activity
2. Carrie challenges marketing leaders to reconsider what they measure. Activity metrics—like campaign impressions, downloads, or event attendance—are visible and controllable, but they signal motion, not movement. The real test of marketing’s impact is whether it drives revenue by helping decisions progress within the buyer’s and seller’s organizations.
3. Design Problems Need Leadership Decisions and System Alignment
4. If marketing’s absence wouldn’t affect revenue, it’s not a failure of people but a sign that marketing hasn’t been designed to influence where decisions are made. Fixing this requires leadership choices around scope, structure, priorities, and operating models—not just more marketing effort.
5. Strategic Partnership Between Sales and Marketing Is Essential
6. For marketing to have a revenue impact, it must sit at the strategic table with sales, product, and operations. When marketing has commercial fluency—understanding the product, competitive landscape, buyer environment, and internal business case dynamics—it strengthens sales teams, empowers internal champions, and helps navigate complexities that stall high-stakes decisions.
7. Sequencing and Patience Are Strategic Advantages in B2B Growth
8. In complex sales cycles, the discipline of sequencing—guiding both buyer and seller organizations through the right steps in the right order—is more important than speed for its own sake. Patience, when combined with strategic discipline, accelerates true momentum and ensures decisions progress with confidence, reduced friction, and less risk.
9. Measure Evidence of Movement, Not Just Attention
10. The most meaningful marketing metrics in complex B2B environments are observable signals that a decision has advanced: stakeholders joining earlier, buyers asking implementation questions, champions articulating the value proposition in their own words, and sales spending more time on next steps instead of re-explaining basics. These are signs of confidence and alignment—core to marketing’s role as a revenue driver.

Subscribe to the Health Marketing Collective to continue learning how strong leadership and marketing excellence are reshaping the future of business. And stay tuned for Part 2, where Carrie returns to explore why so many marketing teams struggle to deliver on true revenue accountability.

Mentioned in this episode:

Health Marketing Collective is Powered by Inprela

The Health Marketing Collective is powered by Inprela: a communications firm built for health brands determined to lead, not follow. We partner with marketing innovators who aren't just chasing attention—they're building movements. Connect with the audiences shaping the future of care and lead the conversations that move your market. Ready to rise above the noise? Visit inprela.com.

Inprela Communications

Welcome to the Health Marketing Collective, where strong leadership meets marketing excellence.

On today’s episode, Sara Payne welcomes Robin Goldsmith, practice leader for Verizon’s healthcare domain practice and host of the “Healthcare on Air” podcast. With more than two decades of experience spanning patient engagement, media, data analytics, and digital transformation, Robin Goldsmith shares his unique perspective from the frontlines of healthcare marketing innovation. This conversation explores what it takes to lead through moments when the pace of innovation outstrips understanding—and the old playbook no longer works.

Throughout the episode, Sara and Robin discuss what it feels like to drive (and survive) fundamental change in healthcare, the challenges and surprises of shifting entrenched practices, market readiness for innovation, and the evolving role of marketing leadership as technology transforms how care is delivered and experienced. From navigating resistance and cultivating trust to finding simplicity in complex solutions, this episode is packed with actionable insights for marketing and leadership professionals at every stage of healthcare transformation.

Thank you for being part of the Health Marketing Collective. The future of healthcare depends on strong, innovative leadership and marketing excellence.

Key Takeaways

1. Change Management Requires Courage, Storytelling, and Customer Focus

Robin recalls the shift from broad campaigns to data-driven marketing at Everyday Health and CrossX, highlighting that guiding organizations through change demands leaders to step out of their comfort zones. Success hinges on the ability to weave a compelling, benefit-driven narrative and keep the end customer—whether patient or practitioner—at the forefront of every strategy (03:53).

1. Market Readiness Is Critical for Innovation Success

Innovations in healthcare marketing only flourish when the market is fundamentally ready for change. Robin emphasizes the importance of identifying early adopters and mapping out educational phases to gradually build acceptance and momentum. Pushing the market too soon often results in resistance; thoughtful go-to-market strategies, incremental testing, and understanding organizational priorities are essential (06:24).

1. Building Trust—Not Just Change—Drives Adoption

Trust is the foundation for any successful transition in healthcare marketing. Teams must anticipate objections, map customer concerns, and create easy on-ramps for testing new strategies. Robin notes that allowing incremental adoption and being honest about failure builds genuine trust with stakeholders, crucial for long-term success (10:02).

1. Simplicity Over Complexity in Messaging

Both speakers reflect on the challenges of communicating complex technological and strategic shifts. Simplicity in messaging—distilling narratives to their essence—improves understanding, buy-in, and word-of-mouth advocacy. Overcomplicating dilutes impact and drives disengagement, especially within large organizations or when rolling out innovative solutions (14:03).

1. Marketing Leadership Must Be Elevated in Times of Change

As healthcare changes faster than ever—accelerated by the pandemic, new technology, and shifting consumer expectations—Robin advocates for marketing leadership to have a seat at the strategic table. By shaping narratives, aligning messaging with organizational objectives, and orchestrating channel strategies, marketing can be the catalyst for successful adoption and meaningful transformation (19:04).

Join us in celebrating moments when healthcare marketing rises to the challenge, forging the path to a future where excellence and innovation go hand in hand.

Thank you for listening and being part of the Collective, where strong leadership meets marketing excellence. The future of healthcare depends on it.

Mentioned in this episode:

Health Marketing Collective is Powered by Inprela

The Health Marketing Collective is powered by Inprela: a communications firm built for health brands determined to lead, not follow. We partner with marketing innovators who aren't just chasing attention—they're building movements. Connect with the audiences shaping the future of care and lead the conversations that move your market. Ready to rise above the noise? Visit inprela.com.

Inprela Communications