The health care industry is poised for significant change in 2025, driven by innovation, resilience, and strategic growth. According to a recent survey by the Deloitte Center for Health Solutions, nearly 60% of industry leaders hold a favorable outlook for the year ahead, a notable increase from 52% just a year ago[1]. This surge in confidence is underscored by the 69% of US health care respondents who anticipate a rise in revenue in 2025 and the 71% who expect improved profitability.
Key trends shaping the industry include the need to develop growth strategies, with 65% of executives citing this as a top priority for 2025[1]. Organic growth, rather than mergers and acquisitions, is the preferred approach, with a focus on improving consumer engagement, trust, and the overall consumer experience. Health care organizations are looking to other industries like retail and hospitality for strategies to drive growth and cultivate consumer loyalty. For instance, using digital tools and technology platforms to enhance consumer experiences is a critical strategy[1][2].
Consumer affordability remains a significant concern, with 46% of executives identifying it as a top trend. Out-of-pocket costs have consistently outpaced the overall growth in health care spending since 2020, creating a potentially unsustainable situation[1]. Women, in particular, spend 20% more on out-of-pocket costs than men, even after excluding maternal health expenses. This financial burden may compel some consumers to skip or delay essential care, leading to more severe health issues and higher treatment costs[1].
Workforce challenges continue to be a top concern for health systems, with 58% of executives expecting issues such as talent shortages, retention, and the need for upskilling to influence their organizational strategies in 2025[1][4]. Despite this, many health systems still face clinical talent shortages, clinician burnout, and rising labor costs. Health system leaders have an opportunity to rebuild trust and restore a sense of meaning, value, and purpose in their employees’ jobs by offering benefits and programs aimed at improving the overall health and mental well-being of their workforce[1][4].
Regulatory uncertainty is another key issue, with 44% of surveyed health care executives indicating that it could influence their strategies in 2025[1]. The incoming administration and the 119th Congress will likely have several priorities and issues to address, including laws and programs that could significantly affect health plans, health systems, and health care consumers.
In terms of technology, health plans are primarily focused on adopting transformative technologies, including gen AI, while health systems are more focused on strengthening their core legacy business technologies[1]. Both sectors can benefit from leveraging transformative technologies across their organizations, but they have different levels of adoption, with health systems lagging and focusing on improving legacy systems first.
Overall, the health care industry is entering a period of significant change, driven by the need to balance growth with affordability and navigate regulatory uncertainty. By focusing on organic growth, improving consumer engagement, and addressing workforce challenges, health care organizations can position themselves for success in 2025.