In this episode, Scott Fulton shares his journey of personal and professional growth, highlighting key moments that shaped his mindset and approach to life and work. He reflects on the importance of challenging assumptions and being open to learning from others. This realisation led him to adopt an outcome-focused approach, valuing the impact and value delivered rather than simply measuring volume or hours worked.
Scott emphasises the role of leaders in providing clarity of purpose and creating a safe environment for teams to flourish. He advocates for a shift from industrial age thinking to an agile mindset, where leaders embrace self-awareness, humility, and a focus on solving customer problems.
The conversation also delves into Scott's personal experiences as a father to a son with disabilities. He shares the challenges and lessons learned, emphasising the importance of accepting what cannot be controlled, reframing expectations, and finding gratitude in difficult situations. Scott's empathy for others and his desire to help them overcome struggles at work are rooted in his own experiences.
The episode concludes with Scott discussing the recent changes he made in his own life to prioritize his mental and physical health. He highlights the significance of building healthy habits, enjoying the process, and recognising the interconnectedness of mental and physical well-being. Scott encourages a holistic approach to health, emphasising the need to thrive rather than just survive and acknowledging the impact it has on personal growth and performance.
"You have to just think differently and be comfortable with being wrong, as I said, and get evidence and test."
"One of the key things is people need to know where they're going... They understand it. They're on the same mission together."
"The shift that I try and help teams with is about becoming outcome-focused... What's the impact you're having on your customers? What's the difference you're making?"
"I think the world is very different now in terms of what you call knowledge work. So work that isn't the factory-based predictable stuff... So they need to have self-awareness and be humble."
"It's about try, try not to let the things you can't control take over your life. Focus on what you can control, which is your own thoughts and your own interpretations."
"There's always someone worse off... So it's just being grateful for what you have."
"I think just over time, the constant reminders of, 'Oh, now he's got this. Oh, now he's got that.' and then realizing that we got through it... That acceptance over time... you're just gonna get these curve balls."
"Enjoy the process, not obsess about the outcome... Take action and then stick with it for a good enough amount of time that it starts to become embedded."
"It's much wider than the classic definition of health... If you want to achieve high performance at work, you'll struggle if you're not mentally and physically healthy."Scott is an entrepreneur, consultant, trainer, coach, speaker, and podcast host. He provides coaching and training for leaders and teams under the banner of “Do Less Deliver More” – helping people do a lot less of what doesn’t matter at work, and much more of what does.
Prior to this, he led digital teams within policing for over 20 years and achieved international recognition for transformational citizen and employee services. Many of these were world firsts.
He is also the founder of Digital Rebels, a company specialising in digital services primarily for the public sector.
Outside of work for fun, he runs a large online car community, plays the drums, and spends as much time with his family as possible.
Find Scott online at: https://linktr.ee/scottfulton
