00:00 Opening and Introductions

2:50 Patient and Family Advisory Councils (PFAC) at Stony Brook Medicine

3:20 The role of PFAC advisors

5:04 Turning feedback into impact

8:40 Checklist for being admitted to the hospital

13:55 Resources for patients and families

18:40 PFAC key initiatives

21:07 Additional resources for patients and families

21:53 Patient feedback

25:11 Closing Remarks

In this episode, we explore how patient and family voices help shape better care at Stony Brook Medicine. Listeners will hear from a Patient and Family Advisory Council (PFAC) advisor at Stony Brook University Hospital, highlighting the essential role PFACs play in connecting patients, families, and healthcare teams. The conversation explores how patient feedback is transformed into meaningful improvements that enhance the overall care experience. Experts also share practical guidance on preparing for a hospital admission and point to a wide range of resources available to patients and families before, during, and after care.

Experts in the studio:

Nicole Rossol, MS, CCLS

Chief Patient Experience Officer, Stony Brook Medicine

Dan Hughes

Patient and Family Advisory Council Advisor, Stony Brook University Hospital

Meg Stern, MS, CPXP

Patient Experience Educator, Stony Brook University Hospital

*DISCLAIMER: The information provided in this podcast is for educational and informational purposes only and is not intended as a substitute for professional medical advice, diagnosis or treatment. If you think you may have a medical emergency, call your doctor or emergency services immediately.

*Description of Video Studio: News desk with Stony Brook Medicine logo on the front. Big screen is behind experts with HEALTH Yeah! logo.

*Transcript and more information: https://health.stonybrookmedicine.edu/health-yeah-episode-31-patient-experience/