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Healthcare DisruPTion
Healthcare DisruPTion episodes
- Healthcare DisruPTion 5 The Customer LifecycleLearn how Jerry Durham created the customer lifecycle method of keeping customers happy and crafting a world class experience.19 min
- Healthcare DisruPTion 4 Interview Matt Watkinson Part 2The conversation with Matt Watkinson, author of “The Ten Principles Behind Great Customer Experiences” continues in this episode. It literally picks up right where it left off. This…33 min
- Healthcare DisruPTion interview Matt WatkinsonWhat is a great customer experience? How can you implement it into healthcare? Find out in this interview with author Matt Watkinson.32 min
- Healthcare DisruPTion Interview Jeremiah Sarkett…….Welcome to Episode 2 of Healthcare DisruPTion……. This episode is the first of many interviews that we are going to be presenting here at Healthcare DisruPTion. It…30 min
- Healthcare DisruPTion First EpisodeOn the inaugural episode of Healthcare DisruPTion, hosts Jerry Durham and Andrew Rothschild introduce the healthcare landscape, share their stories and set up the future episodes.30 min
About Healthcare DisruPTion
From the publisher's feed
Healthcare DisruPTion is the new bigger, better and more structured version of Business, Baseball and Bourbon. Don’t worry those 3 components will play heavily in this new iteration. We look…
forward to sharing our thoughts, books, examples and interviews with you to stimulate not only thinking BUT action too! It’s all about the patients, customers, clients and ultimately the consumers of Healthcare who are the end users! Are you ready to move healthcare forward? Join us! Thanks for listening!