From Shakespeare to Edison, the Golden Age of Hollywood to the streaming wars, the world of entertainment has been closely linked to vertical integration. What can cx leaders do to emulate Shakespeare’s success? Let’s find out.

In this episode of Often Imitated, we hear from Eren Bali about how vertical integration is helping him and his team at Carbon Health disrupt the healthcare industry.

Experience: Apply vertical integration for end-to-end control of a great customer experience

Inspiration: The entertainment Industry

Modern Day Execution: Eren Bali, Co-founder, and CEO of Carbon Health

Three Takeaways

• If you are in a position where you can apply vertical integration, a great customer experience is likely to follow.
• Tightly integrated strategies will increase accessibility to your product.
• Vertical integration can help you disrupt industries.

Key Quotes

• “When you do the right thing for a customer consistently, then you get rewarded financially.”
• “You don't have to always have a commercial explanation for doing the right thing. If it's the right thing for the customers, just do it.”

Links

Eren Bali LinkedIn

Carbon Health

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Thanks to our friends 

This podcast is presented by Oracle CX. 

Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives