Don’t let the sun set without talking to your customers.

Honk if you love CX.

Knock your CX out of the park.

Does Your CX Have the Meats?

Is your CX a slam dunk?

Don’t flush your CX down the drain.

Put your CX on the elevator to success.

Taking your customers to infinity and beyond.

Arrested Development. Zoey’s Extraordinary Playlist. Firefly. What do these three shows have in common? Well, for starters, people apparently are pretty fed up with hearing correct opinions on how superior these shows are to everything else on TV! And secondly, they were famously canceled. Low ratings are fear of all creative projects (please leave a 5 star review below!), and the grim reaper in charge of delivering them is the all powerful Nielsen. A revolutionary during the Great Depression, Arthur Nielsen pioneered the data surrounding ratings as we know them today. He’s allowed companies to make data-based decisions regarding their work for nearly a century, and that’s just what your CX needs.

Today’s guest, Jodie Jansen, is the Chief Customer Officer of Mediafly. She brings data to the forefront of CX and helps her team and customers make data-based decisions. And today, she’ll teach you how to do the same.

The reviews are in. Let’s make a list of how you can improve your CX.