Healthcare & Life Sciences with ServiceNow

Technology has transformed healthcare and clinical research in extraordinary ways. It has also created some of the biggest challenges as beneficiaries, providers, and researchers must navigate many systems in the service delivery lifecycle. Hear from Chris Anello, Federal Healthcare Solution Consulting Leader, ServiceNow, and learn how ServiceNow empowers healthcare organizations by integrating workflows to streamline operations, manage assets, deliver a human-centered experience, and reduce security risks.

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Hear Jonathan Alboum, Federal CTO and Principal Digital Strategist, ServiceNow, as he joins La'Tanya Burton, CIO, NIAMS and Mike Tartakovsky, CIO, NIAID, as they discuss individual missions and shared priorities in healthcare, public health, research, and more.

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Host Aaron Zuber, ServiceNow sales leader, sits down with Mike Luessi, General Manger - ServiceNow Healthcare and Life Sciences. In this conversation, they discuss the concept of convergence and how the times that we are living in are not a recipe for disaster but our ticket to unimaginable growth. The idea that multiple factors are present at the same time represents an opportunity like no other for those that are in tune enough recognize it.

To learn more, check out Aaron’s blog: https://www.linkedin.com/pulse/harnessing-power-storm-aaron-zuber 

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Host Aaron Zuber, ServiceNow sales leader, sits down with Drew Koerner, ServiceNow Healthcare Provider CTO. In this conversation, concepts of innovation and creativity, the differences and similarities of both, and how you, as a leader, can successfully recognize, leverage, and implement at your healthcare organization.

To learn more about innovation vs creativity, check out Aaron’s blog: https://www.linkedin.com/pulse/innovation-vs-creativity-aaron-zuber 

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Host Aaron Zuber, ServiceNow sales leader, sits down with Vishakha Sant, ServiceNow Global Head of Healthcare Providers. In this conversation, they discuss the costs, both tangible (fiscal) and intangible (cultural precedence) in two different approaches, do nothing and technical debt. In unprecedented times we find that, more often than not, the cost of doing nothing for fear of overinvesting is actually more costly than over engineering.

To learn more about technical debt, check out Aaron’s blog: https://www.linkedin.com/pulse/dont-let-sleeping-dogs-lie-aaron-zuber/ 

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In this episode, Mike Luessi, AVP and GM of Healthcare & Lifesciences at ServiceNow, sat down with Becker’s Healthcare to discuss key insights on the pain points of clinician onboarding and credentialing and what hospitals can do to streamline and improve these processes.

To learn more, check out Becker’s Healthcare: The future of clinician engagement is digital.

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CCW Digital's lead analysts Brian Cantor and Matt Wujciak sat down with Mike Luessi, ServiceNow's GM for healthcare and life sciences, to discuss how COVID-19 has impacted customer experience in healthcare, and customer service as a whole. 

Topics include: 

• Insights from Mike's recent interview with Forbes on vaccine distribution and administration
• The future of self-service
• AI and automation's greatest impacts on customer experience
• Digitized workflows (and so much more)

For a deeper dive into this topic, check out ServiceNow's webinar on 10 best practices to solve vaccine management challenges.

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Epic implementations and Go Lives are hard! The last thing you want to worry about is Epic device and printer mapping during your hardware deployment.

In this podcast, ServiceNow senior manager of solution consulting, Christopher Killion, sits down with Brandon Krausse, Tyler Langlois, and Lucas Tygert from the Baylor Scott & White Epic deployment team to discuss the creative ways they are utilizing ServiceNow Asset Management, location information, and assigned printers to effectively identify Epic device mapping requirements and ensure every device is ready for Go Live.

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Evolving consumer demands, rising healthcare costs, and rapidly changing technologies are driving transformational changes across the entire industry. For payers, the challenge largely centers around helping consumers pay for the growing costs of care—from improving wellness programs to removing barriers that prevent access to care.

In this podcast ServiceNow healthcare experts Mike Luessi and Garnet Dark will discuss:

• Key challenges impacting healthcare payers today, including the impact of COVID-19
• Innovation we are seeing in the industry
• ServiceNow’s vision for the future of healthcare

Learn more about how you can leverage ServiceNow to break down barriers to digital transformation at your payer organization

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One big question on everyone’s mind is, “What do I do if I don’t feel well?” With guidance against just showing up at a healthcare facility, calls and other outreach to healthcare providers has increased. Organizations are being overwhelmed with the volume, and they either need to staff up or find a better way. One approach some organizations are taking is to screen people is through Virtual Agent chatbots. HonorHealth, an Arizona-based provider, is using this type of technology. They launched an online symptom checker with live chat, which went from concept to deployment in just a few days.

In this podcast, ServiceNow solution consultants, Christopher Killion and Doug Bagley, and Louis Gomez from HonorHealth will discuss:

• Key challenges HonorHealth faced while trying to manage the influx of patient outreach because of COVID-19
• How they rapidly deployed a chatbot solution to reduce call volumes, improve response time, and streamline patient triage
• The impact this approach had on patient experience, staff workflows, and hospital operations

To learn more, read this white paper to discover just a few of the ways IT has rapidly transformed to meet the challenges and pressures this global pandemic is placing on patients, clinicians, IT, and security.

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