Digital Empathy: Rethinking the Patient Experience with John Deutsch of Bridge On this episode host Tom Testa sits down with John Deutsch, CEO of Bridge, for a conversation about one of healthcare’s biggest ongoing challenges: creating a patient experience that actually feels connected, transparent, and human. John shares why so many healthcare organizations are struggling under what he calls a “technology soup” of disconnected scheduling, intake, messaging, payment, and engagement tools, and how that fragmentation creates frustration for both patients and care teams. The discussion explores Bridge’s philosophy of “digital empathy,” a belief that technology should reduce friction, build trust, and strengthen the relationship between patients and providers instead of adding more complexity. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

S3E7: Bridging the Divide: How Provider Sponsored Health Plans Navigate Financial Pressure and More Host: Frank Cutitta Guest: Jesse Fasolo, PhD, CHCIO, CDH-E To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Hosts Colin Hung and John Lynn discuss Trends in Healthcare Marketing and Patient Experience. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Costly Care – Why Healthcare is So Expensive Series Part 5 of 5 Host Adam Russo concludes his special series with Scott Bennett, Esq., EVP, Provider Relations at The Phia Group concluding their discussion on the No Surprises Act (NSA). In this part focusing on a specific case involving neuromonitoring charges. The patient received a $94,031 bill for interoperative neuromonitoring services during her spinal surgery. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Nursing at the Center: How AI, Virtual Care, and Human-Centered Design Are Transforming the Bedside at Advocate Health Host: Megan Antonelli Guest: Tracy Breece, MSN, RN, CENP, NI-BC, CPHIMS, Vice President Nursing Innovation, AI, & Emerging Technologies, Advocate Health At Advocate Health, nursing is not adapting to AI. Nursing is driving the adoption. Tracy Breece, VP of Nursing Innovation, AI and Emerging Technologies, shares how one of the nation's largest health systems is building the hospital room of the future with nurses at the center of every design decision, workflow, and implementation strategy. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Defining Clinical Utility in Managed Care On this episode guest host Steve Kheloussi, Principal Consultant with Kheloussi Consulting, sits down with Dr. John Fox, Senior Medical Director for the Americas at Illumina, to untangle the complexities of clinical utility. Drawing on his experience as a pediatrician and former health plan medical director, Dr. Fox explains why defining clinical utility remains a challenge for the industry and explores its critical role in precision medicine. From ending the "diagnostic odyssey" in pediatric rare diseases to the life-saving impact of large-panel biomarker testing in oncology, they discuss how the true value of a test lies in its power to change patient management and improve net health outcomes. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Smoother Schedules Start With Smarter Prior Authorization Lora Pada, VP of Customer Success at Infinx, host a practical conversation with Danelle Newman, Director of Patient Access at OSS Health, on how orthopedic practices can take a smarter approach to prior authorization workflows. The discussion will focus on the real operational grind patient access teams face every day, including payer complexity, manual follow-up, documentation gaps, scheduling pressure, and the challenge of keeping patients moving without overwhelming staff. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Ron Books on Human-First AI & Arizona Becoming a Health Tech Hub Ron Books, CEO of Net Health, talks about how he believes that AI is the only thing that can save the human element in healthcare, examples from the wound care and rehab therapy spaces, and how Arizona is becoming a health tech hub.  All that, plus the Flava of the Week about the CMS Health Tech Ecosystem’s First Wave event. How significant was it to see demos from more than 50 companies that are making good on their pledge to create a fully digital, patient-centered health system, and what’s your part in helping consumers understand and trust what’s possible now? Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

AI in My Pocket: Stories of Real Doctors Using Clinical AI On this special episode hear a panel discussion from NextGen Healthcare's recent Commercial Growth Kickoff where physicians across specialties discussed how AI is shaping their day-to-day workflows, and why they’re not going back. From saving minutes on every patient visit to finally closing charts before leaving the office, the impact is immediate and person. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

How to Connect Marketing to Revenue On this episode host Adam Turinas is joined by two guests who have done the real work of building a model that clearly connects marketing to revenue. First, Paula Cobb, VP of Marketing at AvaSure, a private equity-backed virtual care platform. Paula brings over 30 years of healthcare marketing experience and runs what she calls a peanut butter and jelly go-to-market model, where sales, marketing, and customer success are genuinely inseparable. What he find compelling about her perspective is how tightly she has wired marketing into product decisions and the fact that AI tools have essentially become named members of her org chart. His second guest is Alex Esquivel, VP of Marketing at Luma Health. Alex has an unusual background for a marketer. She came up through finance and operations, which gives her an unusually clear-eyed view of why the traditional MQL model was, in her words, doomed from the start. She describes what a genuinely revenue-accountable marketing model looks like in practice, including how she structures account-based motions, why she does not measure MQLs at all, and how she is moving from slow campaign cycles to fast, iterative content that responds to what buyers actually care about. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/