healthsystemCIO – Strategies for Hospital IT Leaders

The first step toward becoming a digital-centric organization? Creating a roadmap detailing “how we’re going to enable consumers to drive their own healthcare, improve access, and provide ease and convenience,” says CIO William Walders.

Source: Q&A with CIO William Walders, Part 1: “Healthcare is becoming a more digital-centric environment.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

For rural healthcare leaders, having to wear multiple hats is one of the biggest challenges. It’s also, however, one of the key benefits when it comes to professional development, says Kate Pierce.

Source: Q&A with Kate Pierce, Part 3: “You Have to Know How to Find the Answers You Need.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

If you rely solely on anecdotal evidence to measure user satisfaction, you’re missing out, says Lee Milligan, who talks about how his team is leveraging data to improve workflow and deliver a better customer experience.

Source: Q&A with CIO Lee Milligan, Part 3: “Clarity Can Make a Big Difference.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Rural health facilities don't have the same resources that large IDNs do to invest in cybersecurity, but it’s no longer an excuse, says Kate Pierce. In this interview, she talks about the creative ways in which her team is working to safeguard data.

Source: Q&A with Kate Pierce, Part 2: “It’s No Longer an Option to Address Security Needs.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

The best way to craft an effective strategy going forward? By assessing the current state and identifying key areas for improvement, says Asante CIO Lee Milligan, whose team is focused on providing exceptional customer service and ensuring reliability.

Source: Q&A with CIO Lee Milligan, Part 2: “We Have a Chance to Do Some Really Cool Things.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

For organizations that are migrating to a single platform, implementation isn’t the ultimate goal; in fact, it’s more of a baseline, says Kate Pierce, who talks about the major changes happening at North Country Hospital.

Source: Q&A with Kate Pierce, Part 1: “Everything’s Not Going to Be Perfect at Go-live.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Perhaps the biggest priority for a new CIO - particularly one with limited financial experience - is to "understand your numbers well, and understand how things are calculated," says Lee Milligan, MD, who recently took on the role at Asante.

Source: Q&A with CIO Lee Milligan, Part 1: “You Can’t Just Accept Statements at Face Value.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

The key to having difficult conversations with members of your team? Conduct them in a way that’s “more about coaching, mentoring, and showing that you’re invested in this person’s success,” says Kristin Myers, VP of IT at Mount Sinai Health.

Source: Q&A with Kristin Myers, Part 3: “Make your career a project.” on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders