healthsystemCIO – Strategies for Hospital IT Leaders

healthsystemCIO – Strategies for Hospital IT Leaders

By Anthony Guerra | Veteran Healthcare IT JournalistBusinessMedicineHealth & FitnessTechnologyManagement
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healthsystemCIO – Strategies for Hospital IT Leaders episodes

  • Saad Chaudhry’s Leadership Journey, Part 3: The Human Aspect
    In a few weeks, Saad Chaudhry will embark on the opportunity of a lifetime when he becomes the first-ever enterprise CIO for Saudi German Hospitals Group, a multinational health system based in Dubai.
    The opportunity, however, almost didn’t happen. Being a diligent associate CIO, Chaudhry was hesitant to click on an email about a CIO job in the United Arab Emirates; “I thought it was spam,” he said. In fact, it wasn’t until he received a phone call that he realized it was a legitimate offer to fulfill a dream to lead an organization on the other side of the world, applying the lessons he has learned during his career.
    Recently, healthsystemCIO had a chance to speak with Chaudhry about what made him interested in pursuing the role at Saudi German, how he hopes to leverage his “human leadership” philosophy to drive change; why he isn’t worried about being able to adjust to a new culture; and what he’ll miss most about Anne Arundel.
    Chapter 1
    Chapter 2
    Chapter 3

    * The Human side of leadership – “It’s understanding what drives human beings.”
    * Getting to the root of helpdesk issues
    * “Let’s go out there and meet our end users.”
    * Working with CIO Dave Lehr
    * Extreme ownership – “The ball is always in our court.”
    * IT as “part of a chain of people and processes that directly affect human life.”
    * Leaving Anne Arundel – “The guiding principles we’ve put into place will last.”
    * Being a CIO pioneer

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    Bold Statements
    Let’s meet our end users and ask them, what exactly is the outcome you’re driving toward? What exactly is it you’re trying to achieve? Because while they are experts, we can help by providing our expertise on the technology side.
    It’s easy to make a change and set the ticket to ‘resolved.’ That’s easy. It’s harder to step out of your cube. It’s harder to step out of your office, walk the hallway, go shake a hand, go speak with the human being behind the screen, behind the technology, and understand their pain points.
    The ball is always in our court. There’s nothing that is not our responsibility. We do the follow-ups. We do the ground work.
    If we are the keepers of technology for our organizations, we must keep up with it. We must have the ability to see what’s on the horizon and be able to communicate it to our fellow leaders in a way that they understand.
    The processes I’ve helped put into place, including the guiding principles that Dave [Lehr] and I came up with are going to last beyond myself, beyond him, and perhaps beyond even our successors. These are things we have pushed to become ingrained in the culture here.
    Gamble:  You’ve written about the human side of leadership — can you talk about what exactly that means to you and how that manifests in your strategy?
    Chaudhry:  Sure. When I say ‘human side of leadership,’ I’m talking about understanding what drives people. What outcomes do we want to focus on as human beings and how can we drive toward them with technology?
    Allow me to explain what that means on a day-to-day basis for a modern-day CIO in the U.S. Imagine there’s a set of changes being requested with the EHR at your organization. Most of the time, what would happen is someone on the end user side says, ‘Wouldn’t it be nice if we could do this and this? Is it even possible?’ Somewhere along the line, they’ll put in a request, and it will go through.
    14 min
  • CIO Aaron Miri, CIO, Dell Medical School & UT Health Austin, Chapter 1

    It may seem counter-intuitive, but sometimes the best way to determine optimal processes and workflows is to take technology out of the equation and "put it on paper," says CIO Aaron Miri.

    Source: CIO Aaron Miri, CIO, Dell Medical School & UT Health Austin, Chapter 1 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

    14 min
  • Q&A with Broward Health’s Kathy Ross, Part 1: Driving Change as the New CIO

    For an implementation to be successful, business units have to take ownership of the entire process, says CIO Kathy Ross. And that means partnering with IT on the build and development - not just handing it over.

    Source: Q&A with Broward Health’s Kathy Ross, Part 1: Driving Change as the New CIO on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

    12 min
  • Sue Murphy, Chief Experience Officer, UChicago Medicine, Chapter 2

    The way not to teach care providers how to show empathy and incorporate it into their workflow? By mandating it, says Sue Murphy, who believes it should be less about checking a box, and more about understanding what others are feeling.

    Source: Sue Murphy, Chief Experience Officer, UChicago Medicine, Chapter 2 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

    13 min
  • Saad Chaudhry’s Leadership Journey, Part 2: The Power of Community

    Whether it’s building an interoperability framework or adjusting to a new culture, major changes don’t have to be approached alone, says Saad Chaudhry, who discusses his leadership philosophy and his plans as CIO at SGHG.

    Source: Saad Chaudhry’s Leadership Journey, Part 2: The Power of Community on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

    14 min
  • Sue Murphy, Chief Experience Officer, University of Chicago Medicine, Chapter 1

    Although well-intended, patient satisfaction surveys can often feel more like audits. If organizations really want to gauge their experience, they need to focus on “creating conversations,” says CXO Sue Murphy.

    Source: Sue Murphy, Chief Experience Officer, University of Chicago Medicine, Chapter 1 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

    15 min
  • Saad Chaudhry’s Leadership Journey, Part 1: From Maryland to Dubai

    Although healthcare in the US lags behind in some areas, when it comes to IT adoption, there’s much knowledge to be shared across the world, and that’s exactly what Saad Chaudry plans to do.

    Source: Saad Chaudhry’s Leadership Journey, Part 1: From Maryland to Dubai on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

    14 min
  • Jeff Sturman, SVP & CIO, Memorial Healthcare System, Chapter 2

    If you really want to drive change, the first six to 12 months in a new leadership role should center on one key goal: getting to know the people, says CIO Jeff Sturman.

    Source: Jeff Sturman, SVP & CIO, Memorial Healthcare System, Chapter 2 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

    14 min
  • Stephanie Lahr, MD, CIO & CMIO, Regional Health, Chapter 3

    Building solid partnerships with physician leaders takes more than simply engaging with them. It's creating advisory committee where they can engage with business and technology leaders to help guide decision-making, says Stephanie Lahr.

    Source: Stephanie Lahr, MD, CIO & CMIO, Regional Health, Chapter 3 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

    14 min
  • Jeff Sturman, SVP & CIO, Memorial Healthcare System, Chapter 1

    Going from a reactive to a proactive approach with cybersecurity is never easy, particularly for an organization that’s experienced a data breach, says Jeff Sturman, who talks about the “vast difference” he has seen at Memorial.

    Source: Jeff Sturman, SVP & CIO, Memorial Healthcare System, Chapter 1 on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

    13 min

About healthsystemCIO – Strategies for Hospital IT Leaders

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Candid journalism and leadership insights for the modern Hospital CIO. healthsystemCIO is the definitive resource for Health System executives navigating Cybersecurity, AI Governance, and Digital…

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