Healthy As Tech Talks

What if implementing ServiceNow and Workday wasn’t an either-or question for healthcare leaders but a both-and?

Every healthcare department relies on its own familiar system to accomplish tasks. Yet, without a way to connect these systems, organizations face communication breakdowns, redundant and inaccurate data, and poor end-user experiences.

What if your favorite back-office system, like Workday, connected to a unified system of engagement, automating complex workflows and enabling employees to submit requests and find answers in one place?

In this Healthy as Tech talk, Optimum's Natalie Tollefson, Senior Director of Customer Success, and Chris Esper, Principal Workday Consultant, sat down with Peter Ford, Senior Director of Facilities and Business Application at Stanford Health Care, to hear how Stanford Health Care used ServiceNow and Workday to transform their end-user experience and operations.

In this Healthy as Tech talk, we discussed: 

- How Stanford Health Care used ServiceNow and Workday to consolidate nearly workflows into one system of engagement
- Benefits to using a system of record (Workday) and a system of engagement (ServiceNow)
- Steps to take to transform employee experience for back-office teams and end-users
- How investing in both systems saves organizations from redundant spending and increase ROI

In healthcare, when the topic of EHR test management comes up, you can almost feel the tension in the room. Anyone who has experienced this process knows it can involve months of sorting through spreadsheets, pulling internal resources, and disrupting operations.

In this Healthy as Tech talk, we’ll be answering questions, including: Does Epic test management have to be tedious and painful? What are some tools and best practices to make the process faster, more effective, and, most importantly, accurate?

Join our host, Natalie Tollefson, as she interviews Geoffrey Blanding, EVP of EHR Services & CareerPath at Optimum Healthcare IT, and Connie Burse, IT Testing Coordinator at Methodist Le Bonheur Healthcare (MLH). Hear real-life examples of challenges MLH faced with test management, steps they took to overcome those challenges, and three things you can do right now to reduce testing time.

If you’re interested in learning more about Optimum Healthcare IT’s EHR services and Epic test management solution built on ServiceNow, head over to our website or shoot us a message to connect and learn more.

How can biomed technicians solve on-the-floor device issues when their tools and data live at their desks? How can they make submitting work orders simple for busy clinicians so that malfunctioning devices don’t go unreported?

The answer? Seamless (and compliant) work order management on mobile devices. 

Natalie Tollefson, Senior Director of Customer Success, Louie Gomez, Chief Technical Architect, and Shelby Johns, Clinical Engineering Business Process Consultant from Optimum Healthcare IT, discussed how biomedical and clinical engineering teams can streamline their work for greater efficiency, user experience, and compliance adherence.

In this Healthy as Tech talk, we discussed: 

The greatest challenges and risks healthcare organizations face around inefficient device management.

Practical solutions to streamline work orders, manage device inventory and maintenance schedules, and ensure compliance with regulatory standards.

How the ServiceNow CDM mobile app simplifies the work order and device management process.

This was an insightful conversation filled with real-life examples, practical steps, and demonstrations on how to transform your clinical device management process.

If you want to learn more about how Optimum Healthcare IT’s ServiceNow CDM mobile app can help your organization, visit our ServiceNow webpage or send us a message to connect.

In the world of healthcare, where employee burnout and staff shortages are on the rise, HR leaders are under a lot of pressure to keep up with employee needs. Additionally, they’re told they must adopt generative artificial intelligence (GenAI) to increase efficiency. 

Can GenAI actually help improve employee experiences and workplace culture? If so, how do HR leaders apply the solution in practical, responsible ways that protect sensitive data?

In this episode of Healthy as Tech talk, Natalie Tollefson, Senior Director of Customer Success at Optimum Healthcare IT, sat down with Danny Runyon, Sr. Advisory Solution Consultant at ServiceNow, to explore how GenAI is revolutionizing employee experience in healthcare and how you can use it to transform work for your teams.

In this Healthy as Tech talk, we covered: 

• The biggest employee experience challenges healthcare HR teams face today
• How GenAI can streamline HR processes and enhance employee engagement
• Real-world use cases of how GenAI can be used in healthcare HR settings
• Practical steps to get started with GenAI in your organization

If you’re curious about how Optimum Healthcare IT can help you leverage the ServiceNow® platform and GenAI to improve employee experience, visit our website or send us a message.

How do you get nearly 13K employees from three recently acquired hospitals up and running on one HR delivery system in two months?

This is the question Tampa General Hospital (TGH) — one of the nation’s largest healthcare systems —  found itself asking. In the throes of a merger, TGH needed to find a way to quickly implement HR service delivery (HRSD) on the ServiceNow® platform and get all of its employees onboarded and trained in the system without interrupting patient care.

In just eight weeks, TGH achieved this massive undertaking with the help of Optimum Healthcare IT. Alison Hamm, Director of People Analytics & Shared Services from TGH, sat down with us to share the process and what she learned along the way.

In this webinar, we discussed:

• The challenges TGH was up against and how it got started in addressing them
• Optimum’s four-step approach to a rapid HRSD implementation
• The enterprise-wide results TGH is experiencing post-implementation
• What’s next for TGH: Building a phased HRSD roadmap for future success
• Practical advice for other HR leaders looking to modernize HR operations

If you’re interested in learning more about our healthcare-specific HRSD solution HR Vitals, shoot us a message. A member of our team will reach out to follow up.

What is operational complexity costing your healthcare organization?

In the first episode of our Healthy as Tech Talk series, Optimum Healthcare IT’s Sr. Director of Customer Success Natalie Tollefson and Enterprise Architect Brian Maguire sat down to discuss the greatest operational challenges holding healthcare organizations back today. They also talked about how ServiceNow platform owners can better leverage the technology to reduce operational spending and create more efficient and user-friendly workflows for their employees.

In this episode, we discuss:

• Where healthcare organizations spend the most on operations
• Opportunities to reduce operational spending with technology
• The three greatest operational challenges ServiceNow owners face today
• Practical steps and advice for overcoming those challenges with ServiceNow

If you’re interested in learning more about how Optimum can help you tackle operational complexities, you can explore our ServiceNow services.

Welcome to the Healthy as Tech Talks — a series of conversations that focuses on the greatest challenges plaguing the world of healthcare today and how organizations are using patient-centric solutions, processes, and technologies to overcome those issues and create thriving workplaces and better patient experiences.

Hear from healthcare transformation experts at Optimum Healthcare IT — ServiceNow’s healthcare partner of choice — along with industry experts and practitioners revolutionizing the way healthcare employees work and patients receive the care they deserve.