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Most tech works instantly. Hearing care doesn’t, and that gap can turn hope into frustration if we don’t name it and guide it. We take you inside the real reasons hearing aids get returned and share a practical playbook for turning the first two weeks into a solid foundation rather than a ticking clock.

We start with expectations, showing how “normal hearing now” thinking collides with the reality of brain-based adaptation. You’ll hear why own-voice changes, sharper background sounds, and early fatigue are not warning signs but normal steps in neural recalibration. We lay out simple ways to frame realistic optimism, set clear milestones, and keep patients focused on meaningful wins like easier conversations and less strain across weeks, not minutes.

Then we go deeper into the human side. Hearing loss affects identity, relationships, and confidence, especially in life stages where connection and contribution matter most. When emotions are ignored, the device absorbs the blame. We share language that validates those feelings, maps goals to daily life, and uses small, achievable wins to build momentum. You’ll learn how to schedule early follow-ups that actually matter, craft supportive check-ins, and fine-tune without overwhelming. Beyond real-ear and hearing aid test boxes, we outline best practices that integrate counseling, acclimation guides, and team-wide consistency to reduce returns and raise satisfaction.

If you want fewer returns, steadier outcomes, and patients who feel seen and supported, this conversation gives you the tools to make it happen. 

Subscribe, share this with a colleague, and leave a review to tell us which strategy you’ll try first.

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The fastest tech in the world can’t outpace human change, and that tension shows up as hearing aid returns. Blaise digs into a process-first approach that keeps patients engaged, supported, and satisfied without chasing the latest hardware. Drawing on years of private practice experience, he unpacks why returns are usually about expectations and support, and how small, deliberate shifts in language, follow-up, and outcome tracking can dramatically reduce churn.

We start by reframing returns as feedback from the process. Patients arrive with Amazon-speed expectations, OTC noise shaping beliefs, and limited tolerance for friction. Instead of pushing harder, we slow down to set realistic optimism: hearing aids begin the change and the brain finishes it. You’ll hear practical ways to normalize early challenges: own-voice changes, loud backgrounds, listening fatigue - so patients see them as milestones, not red flags.

From there, we lay out a simple, repeatable system. Front load support with a 24-hour check-in, thoughtful texts, and one- and two-week follow-ups that signal presence without crowding schedules. Anchor goals to what matters most (family conversations, work meetings, faith services) and include the primary communication partner to build resilience at home. In follow-ups, treat every adjustment as information. Use data logging to guide open questions, not lectures, and bring in validated tools like the abbreviated profile of hearing aid benefit (APHAB) to make progress visible. Small wins compound when they’re measured together.

By the end, you’ll have a clear playbook: shift from device language to process language, normalize early experiences, align on meaningful outcomes, and document a consistent journey from first call to six-month care. Technology fits ears, but communication fits lives. If this resonated, subscribe, share with a colleague who needs a lift, and leave a quick review so more hearing pros can find the show. What one change will you try this week?

Omega AI hearing aids don’t just keep up. They redefine what it means to be modern and discreet yet durable and comfortable for all-day wear.

They’re waterproof, everyday-proof, and designed to go the distance of your day and then some. All while tailored to your unique hearing needs.

Connect with the Hearing Matters Podcast Team

Email: [email protected]

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Stop treating hearing aids like a scare tactic and start seeing them as tools that support your brain. We unpack how evidence-based counseling replaces fear with clarity, why correlations matter in the hearing–cognition conversation, and how a simple education journey can turn uncertainty into confident action.

We share a practical framework that works across clinics: pre-visit education through short videos, talks, and mailers to set expectations; a welcoming, living-room-style environment and best-practice testing to make results meaningful; and a post-visit drip of plain-English resources and event invites that keep learning going. Along the way, we talk through the real moments patients face—noisy restaurants, overlapping voices, mental fatigue—and explain how restoring speech cues reduces listening effort and frees up attention, memory, and executive function.

You’ll hear why we center research without overpromising, how we use visuals and patient stories to make cognition tangible, and where cognitive screeners like MOCA may belong in a hearing care workflow. The goal isn’t to diagnose dementia; it’s to inform referrals, track function, and align care with what the brain actually needs. If you’re ready to replace anxiety with trust and turn hearing care into brain care, this conversation offers steps you can use today.

If this resonated, follow the show, share it with a colleague or loved one who’s on the fence about hearing help, and leave a quick review so others can find it. Your feedback guides future episodes and helps more people hear—and think—their best.

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Your brain doesn’t just benefit from hearing well—it depends on it. We sit down with Madison Levine of Levine Hearing to unpack the ear brain connection, the growing body of research linking untreated hearing loss to increased dementia risk, and the practical ways clinics and families can respond without fear or stigma. This is a story about healthy aging, where hearing care sits alongside sleep, movement, and nutrition as a core part of protecting cognition and staying engaged with the people you love.

We start with the data: objective audiometric measures, not self report, show elevated dementia risk with untreated loss. From there, we translate science into everyday decisions. Madison shares a PR first education model that favors community talks, local media, and clear waiting room content over hard selling. Inside the clinic, we walk through best practices testing, family centered counseling, and an opt in cognitive screener (Cognivue) designed to inform—not alarm—patients. Pair that with outcome tools like APHAB and time based follow ups, and you can visualize improvements in noisy settings while tracking cognitive trends that matter to patients and caregivers.

Stigma still looms large, but stories change minds. Hearing aids aren’t a concession to aging; they’re modern tools that restore connection, reduce isolation, and free up cognitive resources for the parts of life that make us human. We also dig into prevention, from normalizing earplugs at concerts to reframing hearing as a vital sign. Finally, we look ahead to a unifying movement: ear brain connection as a shared banner for clinicians, patients, and the wider medical community. With a simple, consistent message, we can move hearing care into the mainstream of brain health.

If this resonates, follow the show, share this episode with someone who needs it, and leave a quick review. Your feedback helps more people discover practical ways to protect their hearing and their minds.

Omega AI hearing aids don’t just keep up. They redefine what it means to be modern and discreet yet durable and comfortable for all-day wear.

They’re waterproof, everyday-proof, and designed to go the distance of your day and then some. All while tailored to your unique hearing needs.

Connect with the Hearing Matters Podcast Team

Email: [email protected]

Instagram: @hearing_matters_podcast

Facebook: Hearing Matters Podcast

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What if your hearing aid could listen to you, read the room, and fix the problem before your next appointment? We explore Omega AI’s newest leap—Telehear AI—and how on‑device intelligence lets people request help in real time when noise, wind, or tricky spaces get in the way. Instead of waiting days for a follow‑up, users can compare new settings with their originals, choose what feels best, and keep moving, while clinicians still see the changes and refine care. This feature, of course, does not replace the role of the hearing care professional.

We go deep on the sound engine first—directionality, spatial awareness, and DNN‑driven scene detection—because clarity is still the heart of hearing care. Then we widen the lens: fall detection keeps evolving, Balance Builder supports everyday stability, and translation is taking shape as a practical tool to bridge conversations. The dream of “Jarvis in your ear” starts to feel real when the hearing aid becomes a daily assistant that protects, informs, and adapts without adding friction. Comfort matters too; lighter, more discreet devices make it easy to forget you’re wearing them, right up until they save the moment.

Data is the quiet force behind these wins. Smarter data logging breaks listening lives into patterns that clinicians can act on—who’s in wind all day, who’s stuck in high noise, who’s wearing less than they say. Those insights reduce returns, raise satisfaction, and turn fittings into living plans. We also share a candid look at where this is heading: a convergence of digital and traditional care where professionals remain central, devices handle minor tweaks on the fly, and the ear becomes a true superpower for communication, safety, and independence.

If this vision resonates, follow the show, share it with someone who loves great audio tech, and leave a quick review telling us which feature you want next. Your feedback helps shape where we go from here.

Connect with the Hearing Matters Podcast Team

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Connect with the Hearing Matters Podcast Team

Email: [email protected]

Instagram: @hearing_matters_podcast

Facebook: Hearing Matters Podcast

Send us a text

In this conversation with Dr. Amit Gosalia, we connect the clinic to the Capitol and show how small, consistent actions can unlock direct access, fair recognition, and better outcomes for patients.

We start with the spark: early licensure battles in Arizona, the evolving relationship between audiologists and hearing instrument specialists, and the shared commitment to higher standards and clear scope. From there, we dig into the Medicare Audiology Access Improvement Act and its three pillars: direct access for patients, practitioner status under Medicare, and reimbursement for services already within scope. Dr. Gosalia lays out a no-excuses playbook for busy clinicians—use your association’s action center, personalize the message, hit send—and explains why stories, not just statistics, flip lawmakers from polite to persuaded.

Leadership becomes the throughline. We talk about the profession’s habit of underselling itself, why state associations hold real power, and how to step into roles without waiting for the perfect time. Dr. Gosalia’s coaching lens turns to growth decisions: know your why, weigh vertical versus horizontal expansion, and avoid cannibalizing your own market. He shares candid lessons on staffing, commute realities, demographics, and the quiet advantage of one well-equipped hub—vestibular, implants, tinnitus, protection—over a scattered footprint.

We close with a clear-eyed view of the future. The path forward is collective and practical: advocate locally, host your representatives, and turn everyday patient stories into policy wins that make hearing healthcare accessible and humane.

If this resonates, follow the show, share it with a colleague, and leave a review with one action you’ll take this month to advocate for better access in hearing care.

Omega AI hearing aids don’t just keep up. They redefine what it means to be modern and discreet yet durable and comfortable for all-day wear.

They’re waterproof, everyday-proof, and designed to go the distance of your day and then some. All while tailored to your unique hearing needs.

Connect with the Hearing Matters Podcast Team

Email: [email protected]

Instagram: @hearing_matters_podcast

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Jill Desjean, Director of Policy Analyss at the NASFAA joins us as we unpack how a legacy definition of professional degrees now shapes graduate loan limits and why that affects the pipeline for licensed clinicians. We map the rulemaking timeline, pinpoint the public comment window, and outline how targeted advocacy can expand recognition for audiology, SLP, and other fields.

• the current definition of a professional degree and its criteria
• how a statistical category became a funding gate
• constraints regulators faced when Congress pointed to old definitions
• why audiology and SLP may have been omitted
• what negotiated rulemaking and public comment allow
• the loan burden realities for clinical students
• workforce shortages in hearing care and patient impact
• practical steps to submit effective comments and contact Congress

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Policy just moved the goalposts on graduate borrowing. We invited Jill Desjean, Director of Policy Analysis at NASFAA, to break down the new federal definition of “professional degree,” why it leans on a legacy program list, and what that means for loan limits, affordability, and access to care.

We walk through the exact criteria the Department of Education is using, how Congress pointed the rulemaking toward classifications like medicine and dentistry, and why allied health fields with licensure and clinical preparation can still be left out. From there, we connect the dots: lower federal loan caps could push more students toward private loans, weaken access to income-driven repayment, and complicate eligibility for Public Service Loan Forgiveness. 

Jill brings a clear, practical lens to advocacy—what makes a persuasive public comment, how to work with professional associations, and why stories from clinics, schools, and hospitals matter as much as data. We also surface concrete risks like mid-program financing gaps and discuss ways policymakers could align financing with workforce needs, from updating eligible program lists to safeguarding completion for students in shortage fields. 

About NASFAA 

The National Association of Student Financial Aid Administrators (NASFAA) is the only national, nonprofit association with a primary focus on information dissemination, professional development, and legislative and regulatory analysis related to federal student aid programs authorized under Title IV of the Higher Education Act of 1965, as amended. Their membership consists of more than 29,000 financial aid professionals at nearly 3,000 colleges, universities, and career schools across the country. NASFAA member institutions serve nine out of every 10 undergraduates in the United States.

Positions and Advocacy Efforts

As a nonpartisan organization, NASFAA works closely with lawmakers on both sides of the political aisle. Their advocacy efforts are guided by 10 core principles that reflect our belief that the purpose of student financial aid is to ensure everyone has equal access to postsecondary education. Most often, NASFAA advocates in two separate arenas: in the context of reauthorization of the Higher Education Act and in the budget and appropriations process. Learn more about our policy positions and our advocacy efforts.

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A whisper can change an entire family’s future. When Ally was born with microtia and aural atresia, her parents were told she wasn’t a candidate for a cochlear implant—and they left the hospital thinking that was a good thing. In this Friday audiogram, we open the door that should have been opened on day one: the world of bone conduction hearing devices, how they bypass the outer and middle ear, and why they can be the right fit for conductive hearing loss. From that first appointment to the moment a device is switched on, we walk through the decisions, referrals, and support networks that turn confusion into confident action.

We share how practicing at the top of scope changes lives: if you don’t specialize in bone‑anchored hearing aids, know who does, and refer quickly. You’ll hear how early intervention accelerates language and vocabulary growth, and why unilateral hearing loss still deserves serious attention for localization, classroom listening, and fatigue. Melissa explains how a centralized, global community helps families who lack insurance, don’t know the right terms to search, or feel overwhelmed by mixed messages. Clear resources, evidence‑based guidance, and real stories shorten the learning curve and get parents asking the right questions: Is bone conduction an option for my child’s anatomy? What’s the path from softband to implantation? How do we measure progress at home and in therapy?

The heart of this conversation is a single scene: an audiologist powers on a bone‑anchored device, whispers “Ally,” and a baby turns with bright eyes and a smile. That first response reveals what was missing and what’s now possible. If you’re a parent, caregiver, or clinician, this story offers a roadmap—understand the type of hearing loss, explore the full menu of appropriate hearing technology, lean on early intervention, and use community to stay informed and supported. If this episode helps you or someone you love, follow the show, share it with a friend who needs to hear it, and leave a review to help more families find their way.

Connect with the Hearing Matters Podcast Team

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