Heart to Heart Conversations

Tania Ho, Owner &Founder of Museflower Retreat & Spa in Chiang Rai, Thailand talks about being an entrepreneur and what she’s learned through the process.

What is it really like to actually live and work in a picturesque idyllic destination like Bali. I asked Mariana Palmeiro.

How do you take the time to nurture your team?

Bernadette is a passionate trainer who’s traveled through various corners of the world, training therapists. We talk about the role of a trainer and the power of touch through connecting and listening.  We’re not just referring to the physical touch that is experienced in treatments.  It’s also about the emotional touch and how we end up so out of touch with one another.

How do you get your peer managers to warm up and work collaboratively with you? 

Lynsey Woolliscroft is a long time spa executive who’s worked in London, New York, Hong Kong and Macau. She shares her tales of being a new manager and the various tried-and-tested ways of working together with other departments. It hasn’t always been smooth but in hindsight, she has learned a lot and she shares her wisdom from them. 

This is a must-listen episode, especially for new and young managers.

What is a spa, and what is its role? 

Bonnie Baker is a Spa Consultant who integrates her background in anthropology, ethnomedicine and massage therapies to create and develop authentic and holistic spa concepts and experiences. She shares her view on spa, wellness, and sustainability.

Hear stories from spa, wellness and hospitality professionals around the world about navigating their career. Each episode features heart to heart conversations with managers, entrepreneurs, consultants, and many others shaping the wellness community.