Heather Henderson Thomas (Sr. Manager, Strategic Ops & Event Experience) discusses the benefits of consolidating an events strategy, the four pillars of the Cisco Live brand, and the value of technology in creating agency for attendees.

Heather has worked in events at Cisco for over 14 years. As the head of Cisco Live, she combines the skills of a COO and CFO with a keen focus on attendee and customer experience. Before working at Cisco, Heather worked in weddings, catering and incentive travel.