• “I think the challenge for any kind of technology and regulation is a lag factor, not a lead factor.”—Katryna

• “The line between creepy and cool is one of the things we are always trying to address from a technology point of view.”—Katryna
• “There isn’t really the option to not find better ways of digitally engaging.”—Katryna

Description:

It’s a bittersweet episode, as Richard announces that this will be his last show before he moves on from Ping Identity. After sharing a few highlights from former guests and episode topics, he then passes the baton and welcomes Aubrey Turner, Executive Advisor at Ping Identity. Aubrey shares some of his career highlights and embraces the new role, inspired to connect with the audience and continue with deep conversations that help connect, educate, and motivate.

Key Takeaways:

[6:40] Richard thanks the listeners, former guests, and production team for working with him on the podcast. He then brings on the new host, Aubrey Turner. Aubrey shares his background and what spending time at Deloitte did to prepare him for his role at Ping Identity.

[10:45] Identity was all about resource sharing, and now identity is all about trying not to share resources with the bad guys.

[12:27] What are the trends in identity that Richard and Aubrey see that we should be paying attention to? Why does the fraud angle fascinate Aubrey?

[21:20] What is the Great Resignation, and how do we thrive in a society where “rage quitting” and not showing up for your first day of work is becoming more and more common?

[28:27] Ultimately, technology is a means of production. We’re building capabilities to deliver outcomes for human beings.

[32:26] Richard shares his parting words, and emphasizes the importance of looking at new solutions from a different angle.

Quotes:

• “What we do matters.” — Aubrey
• “Identity was all about resource sharing, and now identity is all about trying not to share resources with the bad guys.” — Richard
• “[An] IT job is a security job, right? It is kind of like, every security job is an identity job.” — Aubrey
• “Find your true north. Have a plan, and manage through the windshield, not the rear-view mirror.” — Aubrey

Mentioned in This Episode:

• Ping Identity
• Aubrey Turner

• “There’s what you want to be for the market, and then what you are. Part of the journey is to really do a discovery of the soul of the company.”—Kevin
• “Most people will listen to and engage with a message from a trusted person talking about a brand, far more than they do a brand talking about a brand.”—Kevin
• “Be true to your soul, be true to who you are, tell the story well, and you’ll find that that marketing is actually a pretty cool thing. And it actually can make a difference in the trajectory of your company’s success.”—Kevin

Description: Welcome to Season Two of Hello, User. In this solo episode, you’ll hear about identity issues and updates in five key areas of today’s digital world — data privacy, personal identity, digital experiences, fraud, and ransomware — and the impact that each has on the fully digital experience world that we are rapidly moving toward.

Key Takeaways:

[1:50] Top identity themes and issues that are facing every digital user today.

[3:41] Data privacy expectations, assumptions, and the limitations presented by the privacy paradox.

[6:56] Insights from big companies reveal that data privacy is a major issue.

[11:05] Who has the responsibility to be smart about customer data?

[12:34] Personal identity at the basic level — are you who you say you are online?

[15:18] The benefits and concerns of creating a digital wallet.

[20:07] How many truly exceptional digital customer experiences have you had in the last 18 months?

[22:18] The passwordless future is the ultimate manifestation of strong authentication.

[26:28] Catastrophic levels of fraud are driving fast change in cyber security.

[30:50] Ransomware — what it is and what isn’t.

Quotes:

• “Privacy and security are assets that are worth a customer’s attention and loyalty and revenue. And this is only going to accelerate over the next couple of years.” — Richard
• “Frankly we’ve not seen good performance in the data privacy space.” — Richard
• “Privacy and security is going to become, at the individual human level, a key boardroom conversation.” — Richard
• “If it was easy to confirm that the physical you and the digital you are the same, I wouldn’t even have this podcast.” — Richard
• “Digital and physical worlds aren’t separate anymore, and they’re going to be less and less so as time progresses.” — Richard
• “Passwordless is the ultimate manifestation of strong authentication.” — Richard
• “When I say there are catastrophic levels of fraud being executed in this country, I’m being conservative.” — Richard

Mentioned in This Episode:

European Digital Identity Guidelines

• “My experience with coming into the field as a minority is still commonly shared with a lot of people.”—Helen
• “When you show up to your job, are you able to bring your authentic self to the role? —Helen
• “We seem to have gotten to a point where, as an industry, we can finally have discussions about this.”—Helen
• “You’ve got to start where people are, not where you think they should be.”—Helen
• “Do what you can to be as authentic as possible, and change your environment to enable it.”—Helen

Identity is of the utmost importance when it comes to building trust in online interactions. At Identiverse, the conference devoted to identity, Richard took the opportunity to speak to his fellow practitioner, Mike Kiser from SailPoint, on the future of the identity industry and some of the biggest challenges around establishing the trust people need to interact with confidence. Listen as they discuss the demands of privacy, the influence of mobile devices and their concerns about the future of identity.

Description:

Our guest today is actor, former NFL player, artist, activist, advocate, designer, and Ping Identity’s “Chief Identity Champion”, Terry Crews. We talk about how his identity is a complexity of all these things (and more), how to stay authentic to yourself, getting into character, having fun, and more. Most importantly, Terry is NOT taking my job!

Key Takeaways:

[2:30] Why did Terry take on the role of Chief Identity Champion with Ping?

[9:24] How does Terry stay authentic to himself when he’s being pulled in many directions?

[16:42] Identities are complex; they don’t need to be binary or partisan.

[23:01] How identity is wrapped up in what artists are “allowed” to do.

[24:59] How does Terry get into the mindset of playing a different character?

[27:08] Our faults, mistakes, and thus self-reflection are what make us human.

Quotes:

●“The best thing I learned is that everything has a story.” –Terry

●“I have chosen that the stories that I really want to represent also have to represent me.” –Terry

●“You really have to be comfortable going against the grain.” –Terry

●“Give people the same opportunities and empowerment to have some say and control over their digital personas as we do in the analog.” –Richard

●“This is what the great thing about identity is;you choose who you’re going to be.” –Terry

●“We are much more complex than any person that can put us in these little boxes.” –Terry

●“If we’re not always talking about empowerment, then we’re talking about disenfranchisement. Or we are settling for some form of mediocrity that creates situations where not everybody can participate.” –Richard

●“When you’re talking about identity, the only thing you’re talking about is being human.” –Terry

Mentioned in This Episode:Terry Crews, Ping Identity, Andre Durand

• “Our incubator is about what we call technology for the sake of humanity.”—Mick
• “Our metric is, ‘Does it do good for the world? How does it address absurdities?’”—Mick
• “We look at the technology we create through this lens called ‘help one help many.’”—Mick
• “Anybody can build a PowerPoint presentation. Not everybody can tell a good story.”—Richard
• “Surround yourself with people who make you feel stupid.”—Mick
• “Commit, then figure it out.”—Mick
• “Some information, many times, can be way more dangerous than all of the information.”—Richard