Help! My Business is Growing

Help! My Business is Growing

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Help! My Business is Growing episodes

  • How to achieve leadership alignment, with Andy Katzman

    Comments? Suggestions? Text the show here!

    In the world of successful businesses, effective leadership alignment is crucial. When a company succeeds, it's often because its leaders make sure that everyone in the company understands, agrees, and works together to achieve its goals - that their strategies match the overall vision and objectives. 


    This alignment fuels growth and success. However, when it's missing, people tend to focus on their own agendas, which can derail progress and cause problems. 


    So, what exactly is leadership alignment? 

    How can you achieve it in your business?  

    And why is it so important for success?


    In this episode, Andy Katzman and I talk about leadership alignment, what it is, why it’s important, and how it is a driving force in achieving sustainable business growth. He also shares tips, tools, and strategies on how you can foster this alignment with your team members whatever the size of your business.


    Andy is the Founder and CEO of  Andy Katzman Small Business Advising. He is a Human Resources and operations executive and expert with over 20 years of experience and has designed and implemented HR strategies for many businesses in a variety of industries and lifecycle stages.


    We discuss: (timestamps)

    01:55  Importance of leadership alignment

    03:53 Transparent communication with employees

    05:27 The negative impact of silos on businesses

    07:27  Small business human resources advising 

    09:33  Tools to use for addressing misalignment

    11:32 Creating a safe space for employee-leadership communication

    13:43 Receiving and acting upon employee feedback constructively

    16:11  Real-life examples of those who did not heed the advice

    19:13  Upholding company values and culture

    25:03 Assessing cultural fit pre-mergers and acquisitions

    26:19 Cultural alignment in business acquisitions

    29:42 Addressing data limitations in small businesses' human resources

    30:12 Actionable steps to take in achieving leadership alignment 




    Resources:

    Andy Katzman, Founder, Andy Katzman Small Business Advising 

     https://aksba.net/

    LinkedIn:
    https://www.linkedin.com/in/andy-katzman-a5b92117/


    Kathy Svetina, Fractional CFO:
    https://www.newcastlefinance.us/


    Blog post | How to Achieve Leadership Alignment
    https://www.newcastlefinance.us/listen/how-to-achieve-leadership-alignment/

    Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?

    Don't worry, it's not you—it's your financial setup.

    Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan

    Ready to level up? Visit newcastle.finance/blueprint

    34 min
  • How to prevent check fraud, with Courtney Olson

    Comments? Suggestions? Text the show here!

    When your business becomes a victim of financial fraud, specifically check fraud, it can be a total nightmare. Not only will you lose money but you'll also lose time in trying to track it down, closing your account, and talking to your bank, lawyers, and the authorities. 


    Depending on the size of the theft, it can affect your operations. You may not be able to pay your employees and your suppliers, damaging your reputation and it may even lead to legal action against you.


    So what can you do to protect your business? 

    What are the red flags to watch out for?  

    What are the different forms of check fraud?

    And what can you do to try and get your money back?


    In this episode, Courtney Olson and I discuss the rising threat of Check Fraud and its impact on your growing business. We uncover common fraud tactics and share practical tips to safeguard your business finances.


    Courtney is the Senior Vice President and Managing Director of First Bank Chicago and is responsible for supporting the Bank’s growth and expansion through developing strong business relationships within the local marketplace. She utilizes her background in sales, lending, and deposits to assist clients and prospects in designing a holistic banking strategy.


    We discuss: (timestamps)

    02:04 The different types of financial Fraud

    04:08 How to recognize check fraud

    08:03 Prevention strategies against the check, ACH, and wire fraud

    11:38 What is Positive Pay?

    13:56 Addressing the limitations of Positive Pay 

    15:58 Managing significant Bank-Approved unauthorized transactions

    22:25 How the ACH Positive Pay System works

    24:20 Actionable steps to take to protect your business from check or financial fraud



    Resources:
    Courtney A. Olson, Senior Vice President / Managing Director, First Bank Chicago
    https://www.linkedin.com/in/courtney-a-olson-6865b410/


    Website -
    https://www.firstbankchicago.com/

    Contact Info -
    [email protected]


    Kathy Svetina, Fractional CFO:
    https://www.newcastlefinance.us/

    Blog post | How to Prevent Check Fraud
    https://www.newcastlefinance.us/listen/how-to-prevent-check-fraud/

    Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?

    Don't worry, it's not you—it's your financial setup.

    Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan

    Ready to level up? Visit newcastle.finance/blueprint

    32 min
  • How to avoid hiring mistakes, with Jamie Van Cuyk

    Comments? Suggestions? Text the show here!

    When hiring for a new position, it's crucial to get it right.  Hiring mistakes can be costly and disruptive, affecting productivity, team morale, and your bottom line. Making the wrong choice can also mean wasted time, resources, and opportunities for your company to grow. 

    But how do you avoid making hiring mistakes? 

    What are the red flags to watch out for? 

    And how do you pick the right people who will bring your business to the next level?


    In this episode, Jamie Van Cuyk and I explore the ins and outs of Hiring Mistakes and how they can affect your growing business. We discuss what can trip up your hiring process and provide actionable tips to avoid them. 


    Jamie Van Cuyk is the owner and lead strategist of Growing Your Team, is an expert in hiring and onboarding teams within small businesses. Drawing from over ten years of leadership experience, Jamie teaches her clients how to hire their first team members, including employees and long-term contractors. By learning the dynamics of each company and their specific needs, she helps them find their perfect-fit, long-lasting team members and avoid the hiring and firing cycle. 


    We discuss: (timestamps)

    02:01 Common hiring mistakes by small businesses

    04:52  Defining your hiring needs

    07:41 Creating strategic hiring plans 

    10:34 The differences between hiring for tactical vs leadership positions

    15:38 Interview questions to determine if candidates are tacticians or more strategic 

    17:20 Spotting hiring and interview red flags 

    22:44 Balancing gut instincts and bias when hiring

    24:53 The average number of interview rounds for a position

    28:30 Evaluating candidates through paid assignments

    32:42 Actionable steps to take to get your hiring right



    Resources:

    Jamie Van Cuyk, CEO and Lead Strategist, Growing Your Team
    https://growingyourteam.com/

    Contact Info: 
    [email protected]

    Facebook:
    https://www.facebook.com/GrowingYourTeam

    Instagram:
    https://www.instagram.com/growingyourteam/

    LinkedIn:
    https://www.linkedin.com/in/jamievancuyk/ 


    Kathy Svetina, Fractional CFO:
    https://www.newcastlefinance.us/

    Blog post | How to Avoid Hiring Mistakes
    https://www.newcastlefinance.us/listen/how-to-avoiding-hiring-mistakes/

    Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?

    Don't worry, it's not you—it's your financial setup.

    Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan

    Ready to level up? Visit newcastle.finance/blueprint

    37 min
  • Building better business relationships through appreciation marketing, with Curtis Lewsey

    Comments? Suggestions? Text the show here!

    One of the most creative and simple ways to grow a business is by taking the Appreciation Marketing approach. It’s a strategy that can help you strengthen your relationships with your customers by showing your appreciation and that you genuinely care about them. 


    It's a common problem in many businesses. You might just be too busy to stop and take time to acknowledge your customers, partners, and even those in your network. You might be focused on making sales or just not sure how to go about building these connections without coming across as insincere or inauthentic.


    But by using Appreciation Marketing strategies, you can stop yourself from alienating your customers and instead grow a loyal following. This will in turn, lead to increased engagement with your business and your sales. 


    The sad reality is though when companies fail to show genuine appreciation, they can alienate their customers and miss the chance to grow a loyal following. Even worse, the competition can quickly take over and leave them behind. 


    But what exactly is Appreciation Marketing? 

    How does it work? 

    How can you use it? 

    And how does it help grow your business?


    In this episode, Curtis Lewsey and I discuss Appreciation Marketing and its impact on building genuine relationships with customers, partners, and stakeholders. We explore what it is, how it works, and how to implement it effectively for long-term success.


    Curtis Lewsey is the Author of Appreciation Marketing ® and Founder of AMcards.com. With over 15 years of experience in the sales and marketing industry, Curtis has carved a remarkable path by understanding the true essence of relationships. He is the co-author of the national best-selling book, Appreciation Marketing® - How to Achieve Greatness Through Gratitude. He then started AMcards which helps businesses implement an automated Appreciation Marketing® Strategy - a simple, inexpensive, and highly effective system for long-term follow-up with real greeting cards.



    We discuss: (timestamps)

    02:35 What is Appreciation Marketing

    03:43 The financial impact of Appreciation Marketing

    13:57 Appreciation Marketing as a better approach to making sales

    16:35  Building meaningful relationships through personalization

    24:30 Automation can help streamline personalization.

    33:30 Generic vs personalized gifts

    37:32 Actionable steps to take to implement Appreciation Marketing



    Resources:

    Curtis Lewsey , Author of Appreciation Marketing ® and Founder of AMcards.com
     https://amcards.com/

    LinkedIn -
    https://www.linkedin.com/in/clewsey/

    Email -
    [email protected]

    Author -

    Appreciation Marketing, How to Achieve Greatness Through Gratitude

    Sign up for a free card at https://amcards.com/

    Get your Free Audiobook from Curtis at appreciationmarketing.com/audiobook


    Kathy Svetina, Fractional CFO:
    https://www.newcastlefinance.us/


    Blog post | Building Better Business Relationships Through Appreciation Marketing



    Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?

    Don't worry, it's not you—it's your financial setup.

    Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan

    Ready to level up? Visit newcastle.finance/blueprint

    44 min
  • Finding the right executive assistant, with Gina Cotner

    Comments? Suggestions? Text the show here!

    When your business grows, expect to get busy. But what happens when there is just too much on your plate? You might need an Executive Assistant (EA).


    It's a pivotal role within the organizational structure, providing crucial support to CEOs while helping steer the company toward success. 


    So how do you go about hiring one?


    What do they do?


    Do you really need one?


    How do you manage their responsibilities? 


    And how do they help grow your business?


    In this episode, Gina Cotner and I talk about the pivotal role Executive Assistants play in business growth, covering essential topics such as how to choose one, how to build trust, and, the art of delegation.


    Gina Cotner is the CEO of Athena Executive Services, a firm that pairs virtual Executive Assistants around the United States with swamped and successful entrepreneurs and executives. Her team of high-caliber Executive Assistants work part-time, from home, taking many tasks and projects off the plate of successful people, leaving them free to spend their time where they are needed most.


    We discuss: (timestamps)

    02:16 Introduction to Executive Assistants 

    04:30 When is it time to get an EA

    06:27 What is a Chief of Staff?

    09:32 What are the qualities of a Chief of Staff? 

    13:41 Core Responsibilities of EAs 

    16:34 How EAs can manage your inbox

    20:37 What type of work do EAs generally excel in?

    22:03 How much managing will EAs need?

    25:54  Questions to ask to determine if an EA is the right fit

    29:50 EA costs

    35:13 The pros and cons of using an agency to hire an EA

    36:40 Agency culture vs your business culture

    38:13 Actionable step to take to figure out if you need an Executive Assistant



    Resources:

    Gina Cotner,  CEO,  Athena Executive Services
    www.athenaexecutiveservices.com

    LinkedIn -
    https://www.linkedin.com/in/athenaea

    Facebook - 
    https://www.facebook.com/AthenaVirtualAssistants

    Instagram - 
    https://www.instagram.com/athena_executive_services

    YouTube -
    https://www.youtube.com/@athenaexecutiveservices5248

    LinkedIn -
    https://www.linkedin.com/company/athena-executive-services/

    FREE RESOURCE: Schedule an initial call with Gina: https://athenaexecutiveservices.com/explore-hiring-a-va/



    Kathy Svetina, Fractional CFO:
    https://www.newcastlefinance.us/


    Blog post | Finding the Right Executive Assistant
    https://www.newcastlefinance.us/listen/finding-the-right-executive-assistant/

    Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?

    Don't worry, it's not you—it's your financial setup.

    Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan

    Ready to level up? Visit newcastle.finance/blueprint

    43 min
  • Driving growth with professionalized business operations, with Whitney Hahn

    Comments? Suggestions? Text the show here!

    If your small business is currently growing, it might be time to professionalize your operations. 

    The tools and methods that worked when you started may no longer work for you now that you're expanding. 


    Without upgrading your ways of working, your business can fail. Inefficient processes and disorganization can hold you back, allowing the competition to leave you behind. 


    So, how do you professionalize your operations?


    What are the specific steps to get started?


    How does optimizing your systems lead to sustainable success?  


    And how do you streamline, standardize, and systematize things the right way? 


    In this episode, Whitney Hahn and I discuss professionalizing your business operations; what it means, and why it’s important for growing businesses. She shared strategies for scaling smart and also provided insights on finding your customers and case studies on how to set up your operations for growth.


    Whitney Hahn is the CEO of ProvokeBetter.com and a “Business Made Simple” Certified Coach since 2020. She is on a mission to help owner-makers grow their business while OUTgrowing their busy-ness. And guides small businesses through transformative frameworks, earning a reputation as a catalyst for thriving revenue machines. 


    We discuss: (timestamps)

    01:54 What it means to "professionalize business operations" 

    4:51Managing the challenges in scaling business operations 

    06:59 Understanding your target market is essential for business success

    11:24  Identifying and addressing your customer’s core business problems  

    21:36 Professionalizing business operations

    25:41 The importance of documenting processes and procedures

    26:29 Providing clear guidelines for success  

    28:25 Tools to help with optimization

    29:24 Avoiding the "busyness trap" 

    30:23 Normalize learning from mistakes 

    31:58 Case study: Optimizing business operations 

    40:48 Actionable step to take to start professionalizing business operations




    Resources:

    Whitney Hahn, Small Business Advisor and Trainer, ProvokeBetter
    https://provokebetter.com/

    LinkedIn:
    https://www.linkedin.com/in/whitneyhahn/

    Facebook:
    https://www.facebook.com/provokebetter

    Youtube:
    https://www.youtube.com/@provokebetter

    Contact:
    https://provokebetter.com/contact/

    For a free business readiness assessment, visit https://provokebetter.com/help/


    Kathy Svetina, Fractional CFO:
    https://www.newcastlefinance.us/


    Blog post | Driving Growth with Professionalized Business Operations
    https://www.newcastlefinance.us/listen/driving-growth-with-professionalized-business-operations/

    Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?

    Don't worry, it's not you—it's your financial setup.

    Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan

    Ready to level up? Visit newcastle.finance/blueprint

    45 min
  • Overcoming challenges in managing business growth, with Bob Green

    Comments? Suggestions? Text the show here!

    Feeling the pressure as your business grows? 

     As you expand, expect to face new hurdles: Your old framework might no longer be the right fit. 

    You'll need to build an executive team while streamlining your processes becomes crucial. And what about succession planning? Who takes over the reins when you step back? 

    And if that's not enough pressure, you also need to make sure everything keeps running smoothly while managing all these changes.  


    If you don't get it right, you can slow down your progress and put the future of your business at risk.


    So, how can you handle these challenges and achieve sustainable growth? When's the best time to build an executive team? How do you kickstart succession planning?  Is there a more flexible way to grow? And how can you be sure you're moving in the right direction?


    In this episode, Bob Green and I talk about some practical strategies on how you can manage the complex task of growing your business. He shared the importance of adapting your business framework to accommodate growth and how to get your team excited about these changes and how they can help elevate your business to the next level of success.


    Bob is the owner of TAB (The Alternative Board) North Shore and has led company growth from the war room to the board room to the conference room, with allies, and it's never been a coincidence.  Instead, he's curated the experiences with people from the launch of a new product or service all the way through post-merger integrations.  He's organized all of these experiences into one process consisting of mindset, accountability and performance with everyone in the company, without exceptions.  The outcome for the company owner is improving company value, while creating a culture of stakeholder value, without anyone having to sacrifice their life to make it happen.


    We discuss: (timestamps)

    02:21 Why do companies often find succession planning challenging?

    04:07 The optimal time to start succession planning 

    05:19 What are the signs that indicate the need to build an executive team?

    07:23 Balancing loyalty and performance within your teams 

    09:06 How to build an executive team and internal vs. external recruitment for executive positions 

    11:45 How can businesses effectively manage change within their organization?

    15:01 Building bridges between departments help with change management 

    15:45 Using employee insights to drive innovation when addressing customer needs

    17:02 What are the limitations of the EOS framework as a company grows?

    23:27 The importance of documented procedures for maintaining consistency during growth

    27:22  The next step to take when exploring alternatives to EOS



    Resources:
    Bob Green, Owner, TAB (The Alternative Board) North Shore 
    https://www.thealternativeboard.com/

    LinkedIn -
    https://www.linkedin.com/in/bobgreenteams/

    Email - 
    [email protected] 


    Kathy Svetina, Fractional CFO:
    https://www.newcastlefinance.us/

    Blog post | Overcoming Challenges in Managing Business Growth
    https://www.newcastlefinance.us/listen/overcoming-challenges-in-managing-business-growth/

    Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?

    Don't worry, it's not you—it's your financial setup.

    Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan

    Ready to level up? Visit newcastle.finance/blueprint

    35 min
  • Driving business growth through effective customer feedback, with Darlene Campagna

    Comments? Suggestions? Text the show here!

    Is your business missing out on valuable customer feedback? 


    Without it, you won’t know what they want or even feel about your business.


    You’ll be operating in the dark, making decisions based on assumptions rather than data. 


    If you’re also not taking the time to do any customer research, you won’t get to know their needs and pain points. This could lead to missed opportunities that will eventually eat into your finances. 


    So how do you start doing customer research? 


    How do you gather customer feedback?


    What questions should you ask to get useful insights?


    and how do you use this data to help you make better strategic plans and decisions?


    In this episode, Darlene Campagna and I talk about the pivotal role of customer research and feedback in growing a financially healthy and sustainable business. She shared why you should encourage customer engagement because it can positively impact your sales,  marketing, finance, and lead to operational improvements.


    Darlene is the Customer Acceleration Consultant and Owner of Direct Opinions. Before that, she spent 11 years working for a national IT consulting company that took its Cleveland operation from approximately $2 million in annual sales to over $27 million in just six years. 


    We discuss: (timestamps)


    02:42 Why businesses ignore customer research when making strategic plans 

    04:47 What it takes to do customer research

    05:29 The time and effort required for effective customer research 

    11:58 Maintaining a quality contact list for customer outreach 

    14:17 Customers segmentation based on customer satisfaction and experiences

    16:29 Response rates for customer feedback initiatives

    17:50 In-person focus groups versus panel research methods

    20:01 The differences between focus groups and panel research 

    22:52 Customer response quality via phone versus email surveys 

    24:19 Batching question and response processes  in email surveys

    27:20 Phone outreach challenges in the modern era

    29:14 Examples of operational improvements driven by customer insights 

    35:22 Factors that affect a customer's willingness to provide feedback 

    37:40 Identifying key stakeholders responsible for customer research initiatives.

    40:59 The value of customer feedback when selling your company

    44:59 Actionable steps to start customer feedback programs effectively



    Resources:
    Darlene Campagna,  Customer Acceleration Consultant and Owner, Direct Opinions
    https://www.directopinions.com/

    LinkedIn:
    https://www.linkedin.com/in/darlene-campagna-5162515/

    LinkedIn | Direct Opinions:
    https://www.linkedin.com/company/direct-opinions/about/

    Twitter:
    https://twitter.com/DirectOpinions

    Kathy Svetina, Fractional CFO:
    https://www.newcastlefinance.us/

    Blog post | Driving Business Growth Through Effective Customer Feedback
    https://www.newcastlefinance.us/listen/driving-business-growth-through-effective-customer-feedback/

    Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?

    Don't worry, it's not you—it's your financial setup.

    Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan

    Ready to level up? Visit newcastle.finance/blueprint

    49 min
  • How effective change management drives business success, with Ursula Jorch

    Comments? Suggestions? Text the show here!

    Change is part and parcel of running a growing business.


    But with change comes resistance, disrupting operations and creating hurdles that can strain your workload and more importantly, your finances.


    So what can you do to manage change effectively?


    Are there specific steps to take that will guarantee a smooth transition? 


    And most importantly, how do you get your team to embrace change positively?


    In this episode, Ursula Jorch discusses the essential elements of change management and shares her insights on how you can lead your growing business successfully through these transformational times.


    Ursula Jorch is a business coach, speaker, and founder of Work Alchemy. She helps women leaders transform their businesses into profitable agents for change, create global impact, and become recognized as a powerful force for good.



    We discuss: (timestamps)

    02:18 - What is Change management?

    03:32  - Why small businesses struggle with change management

    05:37 - Common challenges faced by leaders and clients when managing change 

    08:59 - Transitioning from being an operational owner to delegating responsibilities 

    13:23 - The difference between formal and informal communications in change management

    14:55 - Empowering managers to influence informal conversations positively

    16:55 - KPIs to track successful change management implementation 

    18:58 - Specific KPIs in a real-world change management scenario 

    21:38 - Handling challenges in sales organizations during change  

    23:54 - Dealing with negative and positive informal communication

    26:22 - Professionalizing the workforce and addressing reactive behavior in small businesses

    30:04 - Recognizing signs that employees have embraced change effectively 

    31:28 - Actionable tips for easing the pain of change for employees


    Resources:
    Ursula Jorch, MSc, MEd, Business Coach, Speaker, and Podcast Host, Work Alchemy
    http://workalchemy.com/

    LinkedIn
    https://www.linkedin.com/in/ursula-jorch-6a228

    Facebook
     https://www.facebook.com/WorkAlchemy

    Twitter
    https://twitter.com/ursulajorch

    Instagram
    https://www.instagram.com/ursula.jorch/

    Podcast |  Work Alchemy: The Impact Interviews - https://podcasts.apple.com/us/podcast/work-alchemy-the-impact-interviews/id1035446203


    Kathy Svetina, Fractional CFO:
    https://www.newcastlefinance.us/


    Blog post | How Effective Change Management Drives Business Success
    https://www.newcastlefinance.us/listen/how-effective-change-managment-drives-business-success/

    Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?

    Don't worry, it's not you—it's your financial setup.

    Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan

    Ready to level up? Visit newcastle.finance/blueprint

    36 min
  • Overcoming employee performance issues, with Barbara Mason

    Comments? Suggestions? Text the show here!

    Struggling with poor performance in your business?  Whether it's employees always running late, missing deadlines, or failing to meet expectations, it’s stressful and will eventually affect your bottom line. 


    So, what's causing all the chaos? Is it a communication breakdown? Are there gaps in your onboarding processes? Or are your leaders not stepping up? 


    Discovering the root causes of poor performance is key to implementing meaningful changes. 

    But how do you identify and address these challenges? 

    And what are the steps you need to take to foster a culture of success in your business?


    In this episode, Barbara Mason shares her insights on how to identify poor performance and what you need to do to turn it around to protect your growing business.


    Barbara Mason is a renowned career coach and HR insider with a passion for helping develop career-oriented teams that will help your business’s growth and workplace culture. She has a remarkable track record in positioning professionals and CEOs for significant business and career growth.



    We discuss: (timestamps)

    01:50 - Reasons for poor performance in business

    04:09 - Employee accountability for performance improvement

    06:40 - Addressing the causes of poor performance

    08:58 - Managing excuses and repeated performance issues

    11:21 - Importance of documentation in performance management

    13:17 - Established processes for handling poor performance

    15:36 - Dealing with performance issues when there are no clear expectations

    17:39 - The impact of hiring and onboarding processes on performance

    23:29: - Avoiding micromanagement in improving performance

    25:45 - How poor performance affects finances

    26:13 - Financial challenges vs performance management

    28:48 - Actionable steps to take when addressing an employee performance issue 


    Resources:

    Barbara Mason, CEO, Career Pathways Consulting
    https://careerpathwaysconsulting.com/

    LinkedIn: 
    https://www.linkedin.com/company/careerpathwaysconsulting/

    Instagram:
    https://www.instagram.com/yourhrinsider/

    Facebook:
    https://www.facebook.com/careerpathwaysconsulting

    Twitter: 
    https://twitter.com/careerpathways7


    Kathy Svetina, Fractional CFO:
    https://www.newcastlefinance.us/

    Blog post | Overcoming Employee Performance Issues
    https://www.newcastlefinance.us/listen/overcoming-employee-performance-issues/

    Is your growth causing financial headaches? Sales up, but profits lagging? Financial practices stuck in entry level mode?

    Don't worry, it's not you—it's your financial setup.

    Introducing NextGen Finance Blueprint by NewCastle Finance. This CFO-led roadmap: • Brings fuzzy finances into focus • Gives you a clear money picture • Creates a step-by-step action plan

    Ready to level up? Visit newcastle.finance/blueprint

    32 min

About Help! My Business is Growing

From the publisher's feed

If you have a business that's growing and you're both excited and terrified at the same time - this is a podcast for you! You'll get actionable advice on how to grow a business in a way that is…