Sangram Vajre is the co-founder of Terminus, the company that has defined the category of account based marketing as we know it today. Sangram is also the founder of the #FlipMyFunnel movement, and get this...he is a 2X author and 2X guest on Helping Sells Radio (Ep68). Whoop! We talk about his knew book, ABM is B2B: Why B2B Marketing and Sales is Broken and How to Fix It. 

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

Tom Lipscomb of The Successful Customer, and advisor to numerous SaaS startup CEOs and customer success teams, shares what it takes to gain credibility as an executive beyond one's functional area and get a seat at the table.  

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

First there was direct touch customer success. Assign a smart CSM to help a smart customer. That's the first motion of customer success. Then there was tech touch. That is the second motion of customer success. Omid Razavi joins Helping Sells Radio to introduce the third motion of customer success: product success. Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio" and rate and review wherever you get your podcasts.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

Tiffani Bova, author of the Wall Street Journal bestseller "GROWTH IQ: Get Smarter about the Choices That Will Make Or Break Your Business" joins Helping Sells Radio to help us understand how customer experience is core to having a strong growth IQ. A positive customer experience is core to all other growth strategies. Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio and rate and review wherever you get your podcasts.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

Travis Marsh is co-author of "Reinventing Scale-Ups: Radical Ideas for Growing Companies." Guess what we talked about? Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio and rate and review wherever you get your podcasts.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

It was a Kristen Hayer's idea. That we should bring our podcasts together and do a live, joint podcast at a customer success meetup. Well, we did it. And we recorded it. Here it is.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

I was just following the Agile Australia conference hashtag (#agileaus) on Twitter when Sandy's name came up. When I read about her conference talk is saw words like self-organizing teams. OK. I know that one. That's what scrum teams do well. But then I saw the term self-selection. Self-selection? Does than mean I can put myself on my team at work I want? Mostly, yes, according to Sandy Mamoli. And Sandy knows about self-selection. She wrote the book on it, "Creating Great Teams: How Self-Selection Lets People Excel." Obviously, I had to get her on the show to talk about it. Sandy Mamoli is an Agile coach and founder of Nomad8, a small but perfectly formed Agile consultancy in Auckland, New Zealand. She's a former Olympian, a geek, a gadget junkie, international keynote speaker. She has a masters degree in artificial intelligence and knows quite a lot about Agile. As you can tell from the interview, I didn't know anything. This interview truly was about me asking Sandy a bunch of questions to learn how self-selection is creating organizations of the future. 

Learn more about Sandy: 

• About her session at Agile Australia: http://agileaustralia.com.au/2019/speakers/sandy-mamoli/
• Her company, Nomad8: https://nomad8.com
• Her slides on Holacracy: https://nomad8.com/articles/holacracy-slides/
• Sandy actually implemented this stuff: https://www.slideshare.net/smamol/how-i-tried-holacracy-and-lived-to-tell-the-tale-151317408
• A more detailed write up on Holacracy: https://nomad8.com/uploads/pdf/Holocracy_How_I_survived_to_Tell_The_Tale_article.pdf

 

 

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at helpingsells.com. 

Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio" and rate and review wherever you get your podcasts:

Apple Podcasts

Stitcher

Spotify

Follow us on Social Media:

ServiceRocket

YouTube

Twitter

Facebook

Linkedin

Instagram

Bill Cushard

Twitter

Linkedin

Instagram

Tell us what you think of Helping Sells Radio

We'd love it if you'd:

1. Write a review where ever you get your podcasts.
2. Tweet us using the hashtag #HelpingSells.
3. Comment below.

Thank you for listening to the show.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

Harry Maziar may not be a technology professional as you and I would describe it. I don't care. He knows more about helpful selling than I'll ever know, which is why I wanted to talk to him on Helping Sells Radio. After a successful career in sales, then running sales, then as president, then as chairman of a publicly traded NYSE company, Harry wrote a book called, Story Selling: Sage Advice and Common Sense About Sales and Success. The book is full of memorable and useful advice, like "I must do something" will always solve more problems than "something must be done" and "self discipline is the original do-it-yourself job." After you read Harry's book, you can't help but call a customer and try to be helpful. 

Learn more about Harry:

• Get his book: https://www.amazon.com/dp/B071GB716T/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1

 

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at helpingsells.com. 

Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio" and rate and review wherever you get your podcasts:

Apple Podcasts

Stitcher

Spotify

Follow us on Social Media:

ServiceRocket

YouTube

Twitter

Facebook

Linkedin

Instagram

Bill Cushard

Twitter

Linkedin

Instagram

Tell us what you think of Helping Sells Radio

We'd love it if you'd:

1. Write a review where ever you get your podcasts.
2. Tweet us using the hashtag #HelpingSells.
3. Comment below.

Thank you for listening to the show.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

Fresh off the plane from the CS100 Summit in Sundance, Utah, Cole Sanders, senior customer success manager at ClientSuccess, joins Helping Sells Radio to talk about what it's like being a customer success manager for customer success managers. Imagine that. You are serving customers who are doing the same job as you. No pressure, right?  

Learn more about Cole: 

• On Linkedin: https://www.linkedin.com/in/cole-sanders-40a72912/

 

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at helpingsells.com. 

Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio" and rate and review wherever you get your podcasts:

Apple Podcasts

Stitcher

Spotify

Follow us on Social Media:

ServiceRocket

YouTube

Twitter

Facebook

Linkedin

Instagram

Bill Cushard

Twitter

Linkedin

Instagram

Tell us what you think of Helping Sells Radio

We'd love it if you'd:

1. Write a review where ever you get your podcasts.
2. Tweet us using the hashtag #HelpingSells.
3. Comment below.

Thank you for listening to the show.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

Fresh off the plane from the CS100 Summit in Sundance, Utah, Carlos Quezada, head of customer success at Aruba talks about how he had the instinct to build a customer success team with a data person first. "I wanted to know what I was looking at before implementing solutions." Carlos used data to understand the customer based, so he could segment customers, and design the right solution for each. There are major lessons here for how to build customer success at scale with a very small team. 

Learn more about Carlos: 

• On Linkedin: https://www.linkedin.com/in/cquezada/

 

We write about all of our podcasts! Check out the full posts and learn what we learn from our guests at helpingsells.com. 

Thanks so much for listening! If you like this episode, please subscribe to “Helping Sells Radio" and rate and review wherever you get your podcasts:

Apple Podcasts

Stitcher

Spotify

Follow us on Social Media:

ServiceRocket

YouTube

Twitter

Facebook

Linkedin

Instagram

Bill Cushard

Twitter

Linkedin

Instagram

Tell us what you think of Helping Sells Radio

We'd love it if you'd:

1. Write a review where ever you get your podcasts.
2. Tweet us using the hashtag #HelpingSells.
3. Comment below.

Thank you for listening to the show.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com