How many of us avoid starting our own business because we're fearful of dealing with difficult customers? The thought of taking on all the accountability for things that sometimes go wrong is enough to put us off ever doing it.
As creatives, we're sensitive souls and we are very protective of our work. So how do you deal with it when someone attacks your baby? This episode is all about how to handle those stomach churning moments when you receive a complaint that shakes your confidence and makes you want to hide away, never to be seen again.
I give you all the tools you need in your emotional toolkit to deal confidently with these disgruntled customers so you don't let them veer you off your creative course.
I talk about my experiences with difficult customers, how I've learnt to handle it over the years and what I've come to realise (spoiler alert - the customer isn't always right..!)
It's time to let go of the fear of not being able to please everyone and be confident in our ability to handle confrontation without letting it ruin our experience as a small business owner.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit herhandmadehustle.substack.com

In this episode, we meet the amazing Maria Klymczuk, a female hospitality entrepreneur who followed her lifelong ambition of opening her own coffee shop after smashing a battle with breast cancer and realising it was time to do something for her.

She joins me to tell us the story of how she started her business and how she built it up, talking of the fears and challenges she faced as a female entrepreneur, managing a work/life balance, conquering feelings of inadequacy and the sheer determination and grit which made it one of the most popular coffee shops in the area.

She'll fill you with inspiration and motivation to take your business to the next level.

We had such fun recording it PLUS she tells a cracking story about a toasted teacake that will help you deal with any difficult days in business you might come across...
Rate and review the episode if you can and follow the podcast for more stories and business chat from real women who have made a living out of doing something they love.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit herhandmadehustle.substack.com

Episode 2 is all about a psychological phenomenon that plagues a LOT of us female entrepreneurs. It's responsible for those feelings of self doubt and anxiety that creep in, making you wonder if you can really are capable of running a business. It makes you delay every decision because you think you aren't skilled enough, knowledgable enough or experienced enough to charge money from what you do.

Well I'm here to tell you that you ARE.

I talk about how to know if you're suffering from a case of Imposter Syndrome and what you can do to overcome it. I tell you the steps you can take to boost your confidence so you feel truly deserving (and capable) of making money doing something you love.

And if you make it to the end, you'll get to find out who Phyllis is.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit herhandmadehustle.substack.com

This first episode is all about how I started up my online handmade stationery business at the age of 27 years old. I share details of what I did to get my work out there for people to see and how I made my first sale (and subsequent ones). I touch on the reasons why starting my own business was the only option for me. I also reveal the different ways I achieved my initial success to get it off the ground.
It's a very personal episode which will provide you with an insight into me as a person and the challenges I've faced during the course of running my business but proves that with a level of determination and resilience that only women hold, anything is achievable.
I hope it inspires you to make that first move to make money from doing something you love and living a life of freedom which only comes with being self employed.
This episode is the first of many that aim to bring you inspiration and motivation and equip you with the knowledge and confidence to do exactly what I did and start your very own creative business.

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit herhandmadehustle.substack.com

This podcast is for all females with a creative dream who want to turn it into a reality but not sure where to start.

It is hosted by Joanne Pearce, female entrepreneur, wife, mama, small creative business owner & founder of Her Handmade Hustle. Joanne uses her 14 years experience to talk about the realities of starting & running a creative venture, before & after becoming a mother & in the face of endless personal challenges. She delivers her advice & experiences straight from the heart, acknowledging the courage & resilience of women.

To find out more about Joanne and how she can help you thrive in your own creative business, visit www.herhandmadehustle.co.uk

Join the free Facebook support group for female entrepreneurs: https://www.facebook.com/groups/herhandmadehustle

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit herhandmadehustle.substack.com