This podcast episode explores the critical role of women in leadership within the customer experience (CX) industry. It highlights the disparities in representation, the cultural factors influencing women's roles, and the impact of the CX industry on women's opportunities. The discussion emphasizes the importance of empathy, resilience, and cultural intelligence in customer interactions, as well as the societal shifts resulting from women's empowerment. The panelists share personal experiences and insights on mentorship, the significance of breaking gender norms, and the future of women in leadership roles.

Chapters

00:00 Introduction to Women's Leadership in CEX

02:15 Challenges and Disparities in Women's Leadership

02:18 Community Changes and Female Empowerment

13:32 Gender Approaches in Customer Interaction

17:17 Cultural Intelligence and Women's Contributions

20:58 Cross-Cultural Competence in the CX Industry

24:26 Understanding Cultural Differences

28:20 The Impact of Accents on Communication

31:43 Empowering Women in the Workforce

36:55 Advice for Future Women Leaders

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